Pensions Administrator - Crawley, United Kingdom - Equiniti

Equiniti

Verified Company

Crawley, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

EQ is a leading international provider of shareholder, pension, remediation and credit technology. With over 5,700 employees, it supports 37 million people in 120 countries.

EQ's purpose is to care for every customer and simplify every transaction, deliveredwith less of an impact on the environment.

EQ's vision is to be the leading global share registrar, offering complementary services to its client base.

Role Summary

EQ is seeking a Pensions Administrator to work within a new team responsible for delivering Bulk Purchase Annuity (BPA) services to its Clients and Customers.

You should have a minimum of 1 years' experience in the pensions industry, ideally in the area of Bulk Purchase Annuities and/or Defined Benefit Pension Scheme Administration.

Business Function
EQ Pensions Operations delivers an excellent service across our diverse client base.

Our Pensions Administration teams, including our newly created Bulk Purchase Annuity teams, are responsible for keeping accurate and compliant pension records for our clientsand pension scheme members.

For the provision of all the other aspects of members' pensions, our administration function is key. Our people, our Administrator platform and its integrated mobile-friendly web tools, are key elements in delivering this.

Leading-edge responsive web toolsand contact centre facilities help members to engage with their retirement wealth as they progress along their journey to retirement.

Our function is responsible for:

Delivering on the daily service promise;
Continually improving our service performance to grow advocacy;
Helping EQP successfully achieve its goals;
Supporting EQP with shaping bids to renew existing contracts or winning new work;
Managing our supplier relationships;
Operating within our budget envelope;
Manage the risks within our business in line with agreed appetite;
Adhering to Divisional and Group policies;
Becoming better at everything we do every day.

Core Duties/Responsibilities

Provide, both buy in and buy out, administration services to customers, working to agreed targets
Putting the member experience at the heart of everything member transaction we lead upon
To complete / check casework and provide feedback
Resolving customer enquiries (oral and written)
Collating and escalating Trustee and client enquiries (oral and written)
Drafting of nonstandard correspondence in response to customer and client enquiries
Collating and analysing data and produces routine reports
Performing and issuing pension calculations including manual calculations
Checking and reviewing Trustee's pension calculation during buy in administration
Carrying out projects and adhoc activities, as determined by your Team Leader
Build and maintain relationships with internal stakeholders, Trustee administrators and client stakeholders

Skills, Capabilities and Attributes

Excellent attention to detail and capable of following defined processes and procedures
Strong communication skills
Strong desire to deliver exceptional customer service
The ability to develop positive and productive working relationships
Computer literate with a willingness to learn a variety of systems
Strong numeracy and literacy skills
Previous experience of Defined Benefits Pensions is preferred
Knowledge of Bulk Purchase Annuities is desirable
Proven track record of quality, timely delivery

What We Offer
Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:

Save for your Future
Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%

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All Employee Long Term Incentive Plan (LTIP)

Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.

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Health and Wellbeing

Employee Assistance Programme: counselling, legal & wellbeing support for all colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.

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Employee discounts

Discounts and cashback at your favourite high street stores through our EQ Wins Platform.

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Flexible Benefits

The ability to purchase a wide variety of benefits through our flex plan; wine club, Apple gadgets, travel insurance, will writing, holiday trading and more.

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Time Off