Client Operations - Edinburgh, United Kingdom - JPMorgan Chase Bank, N.A.

JPMorgan Chase Bank, N.A.

Verified Company

Edinburgh, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As an associate in the team, you will play a crucial role in ensuring high quality delivery of services across all mutual fund product offerings.

On a daily basis you will be involved in driving client issue resolution, ensuring proper execution on client deliverables, communicating client status updates and providing KPIs to senior management to ensure appropriate escalation and prioritization of all client issues.

As part of the team, you will be accountable for building and maintaining a network of partners throughout the organization in order to promote client focus and drive overall service quality.

**Job Responsibilities: - Be a primary point of contact for a significant JPM Client or multiple key Clients within Fund Accounting.

Build and maintain a stable relationship with the Client to support key interactions and seamless escalation.
Represent Fund Accounting in all client & internal interactions
Be responsible for client onboarding, offboarding and fund events, as well as issue management, investigation, escalation and remediation, and daily BAU query management and resolution
Implement client and regulatory driven changes to operating model while being the primary escalation point for issues, service and progress updates
Work across the organization to determine process improvements and drive the roll out of key firmwide operational initiatives
Maintain close partnership with internal stakeholders

**Required qualifications, capabilities, and skills: - Multiple years of experience in Fund Accounting operations

Technicalsavvy, demonstrating skills within accounting principles and theories
Strong organizational and time management skills
Ability to demonstrate strategic thinking combined with strong analytical skills
Ability to make balanced decisions and effectively represent our brand
Ability to deliver amid continuous change in a high paced environment
Ability to collaborate with clients and effectively manage client expectations

**Preferred qualifications, capabilities and skills: - Experience working across multiple business areas and functions to deliver results

Excellent written and verbal communication and presentation skills
Experience within Change Management

J.P.

Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors.

Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.