Front of House Staff - Manchester, United Kingdom - The Pasta Factory

Description

• Anticipate and attend to the guest's needs and desires immediately to include special events like birthdays, anniversaries, and special occasions and any special dietary requirements.
• Maintain appearance and personal hygiene in accordance with the restaurants grooming standards.
• Maintain a harmonious relationship with other staff, front of house and kitchen.
• Acquire a full knowledge of the restaurants food and beverage service policies and procedures.
• Maintain superior levels of food & beverage service to customers.
• Promote up selling of food and beverages.
• Prepare, mix and dispense non alcoholic and alcoholic beverages including cocktails.
• Take food and beverage orders.
• Deliver food and beverages to customers
• Delivering and clearing of plates (no less than 3 at a time) from the customer tables.
• Perform wine service operations of presenting, opening and pouring.
• Have working knowledge of the point of sale system for ordering and cashiering
• Perform cashiering duties of customers payment of bill
• Clean,wipe and sanitise all areas when required.
• Comply with the restaurants standards when producing and dispensing food and beverages products.
• Maintain an acceptable degree of knowledge with regard to food and beverage products on the menus including allergens and special dietary issues
• Participate in all rostered theoretical and onthejob training sessions.
• Be able to operate and make all coffee and tea products from the espresso machine to the high level of standard required.
• Be able to meet and greet customers at the door and then seat customers at their table
• Comply with all of the restaurants operational policies & procedures.
• Ensure that all areas are stocked in accordance with established levels to include bar fridges and other storage areas
• Be able to report effectively all operations to the manager
• Manage the seating arrangements for all customers
• Maintain a clean & safe working environment.
• Adhere to all established cashiering policies and procedures.
• Ensure the protection and maintenance of all operating equipment
• Complete all assigned opening and closing duties.
• Attend all scheduled meetings.
• Perform any other duties as directed by supervisor/manager.

• The ability to work effectively in a fast paced environment
• Ideally a minimum of 1years experience.
• Passionate about customers, pasta, food and hospitality.
• A team player
• You will need to be flexible; working across a rotating 6day rota. Which may change at short notice.
• Located within reliable commuting distance of M4 postcode area is essential or a willingness to relocate

• Monday to Friday
• Weekend availability

• Restaurant

• Day shift
• Night shift

• Manchester: reliably commute or plan to relocate before starting work (required)

• Catering: 1 year (preferred)
• Hospitality: 1 year (preferred)
• Customer service: 1 year (preferred)