Customer Service Assistant - Boldon Colliery, United Kingdom - Altomed

Description

Following the internal promotion of a team member, we are looking for a new customer service assistant to join our established team of 3.

As a member of our customer service team, you will play a central role in our ophthalmic business.

Working alongside our external sale team to receive and process orders from a wide variety of customers, including private hospitals, NHS procurement, theatre nurses and surgeons.

This is a fast-paced role handling a significant number of orders to deadlines.


Key responsibilities:

• Processing sales orders and ensuring accurate entries into the company's computer systems
• Providing quotations and checking product availability and prices
• Referring problematic issues that they cannot solve to management
• Assistance in the maintenance of customer records and databases by entering and updating information as required
• General office and administration duties

Requirements:

• Natural communicator with excellent verbal, written and listening skills
• High level of attention to detail and precision when processing orders
• Structured and organised approach, with good timemanagement skills
• Strong interpersonal skills and ability to build good working relationships
• Ability to work effectively as an individual and as a member of the wider team
• Good IT skills including Microsoft office; willingness and ability to work with and develop new skills using other systems and software as needed

Working Hours
This is a full-time office-based role, working Monday to Friday 9am-5pm with 4.30pm finish on Friday


Salary
Competitive dependent on experience


Benefits
25 days holiday plus public holidays and birthday, company pension, onsite free parking


About Altomed
Altomed is the largest independent supplier to the UK surgical ophthalmology sector.

As well as our own full range of surgical instruments and sterile single-use products, we are proud to offer a wide range of products from the world's leading suppliers, including single-use handpieces and cannulas, surgical knives, lenses, and specialist products.

Today, Altomed products are manufactured and sourced both within the UK and from around the world, but the company remains proudly independent and headquartered in Tyne & Wear, UK.

In a rapidly changing market Altomed remains entirely customer-focused, offering a professional yet personal level of service and an unrivalled level of industry experience.

Benefits:

• Casual dress
• Company pension
• Free parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Boldon Colliery: reliably commute or plan to relocate before starting work (required)

Work Location:
In person


Reference ID:
ALT0004