Mental Health Recovery Navigator - Bury St. Edmunds, United Kingdom - Access Community Trust

Access Community Trust

Verified Company

Bury St. Edmunds, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Operating for over 45 years, Access Community Trust is a multi-award-winning charity and provider of housing, youth services, health/well-being and employability services across Suffolk and Norfolk.

Our ambition is to deliver a service driven by passion and enthusiasm that reaches all vulnerable and socially excluded/isolated people without exception.

About the service:

Steam House cafes are purpose designed mental health crisis cafes across Norfolk & Suffolk.

We offer a unique and safe cafe-styled space with a fully-trained multidisciplinary team, offering holistic support to adults experiencing mental health crisis - day and night.

Drawing on experiences and learnings from decades of assistance to those most vulnerable in our community, STEAM provides clients with a calming and informed environment beneficial to their needs.

Each cafe provides guidance, support and personalised pathway plans, which are mindfully coproduced over a period of time with our team, to enhance future wellbeing for the client.

Hours:

The service is operational 7 days per week, day and night, so flexibility is required to meet the needs of the service.

An early shift may start from 9am, and a late shift may finish at Midnight.

Pay:
£23,400 per annum (pro rata for part-time working) which is equivalent to £12 per hour

Main responsibilities:

To work in conjunction with the Hub Service manager, Health & Wellbeing lead and other key agencies in developing both policy and associated practice that meet the combined needs of the client group
To provide individual and bespoke support, information, signposting and access to appropriate and relevant services for those wishing to access the crisis hub
To be involved in supporting those who have low resilience and are at risk of, or are experiencing a mental health crisis
To liaise with the Service Manager or other appropriate persons to ensure the safety of clients and staff
To liaise with external agencies regarding presenting clients and any relevant history or risk factors
Support clients to help identify individual needs and coping strategies, and to help provide and encourage a supportive and safe environment as an alternative to contacting emergency services or attending A&E
To encourage clients to share knowledge and feedback, in order to provide a holistic and efficient service
To record and evaluate the impact of interventions using appropriate evaluation tools
Ensure that appropriate records and documentation are inputted in a timely manner and stored securely on the Access Community Trust (Access) Customer Relationship Management (CRM) Views system. Ensuring concerns are reported to the relevant person(s)
To ensure the service remains operational by being flexible if required to cover short term absence, including short term cover at our sister project in Bury St Edmunds, Suffolk
To attend and actively participate in team meetings, supervision and performance appraisals as required
To undertake specific and specialised training in order to support the vulnerable client group and maintain continued professional development through attending agreed training and conferences
To work collaboratively as part of a Multi-Disciplinary team and contribute to Team discussions
To work closely with the STEAM house coordinator to support volunteers coming into the service, to maintain appropriate channels of communication and information sharing with all members of the Team
Take responsibility for selfdevelopment and training updates with support from the service manager
To provide interventions that are evidence based, and to follow client centred principles. This will involve assessing, planning, implementing and evaluating the outcomes of interventions, and maintaining appropriate records
To contribute to the development of the service and its activities
To act at all times in accordance with Trust policies and procedures
To participate in service audits and evaluations to ensure a high level of compliance
Employees must take reasonable care for the Health and Safety of his/her self and/or others who may be affected by his/her acts or omissions at work
All information relating to patients and staff gained through your employment is confidential. Disclosure to any unauthorised person is a serious disciplinary offence or may result in litigation
All staff will be expected to work within professional and socially acceptable boundaries; this includes forming appropriate relationships with clients and carers both on and off duty
To ensure that work is conducted in accordance with the Trusts Equality and Diversity strategy and to contribute to its development
To undertake any additional tasks or duties reasonably requested by Hub Service Manager or Access senior leadership team