Customer Service Officer - Durham, United Kingdom - The Co-operative Bank

The Co-operative Bank

Verified Company

Durham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Officer

Location:
Durham Branch

Contract:
Permanent

Full Time - 35 hours per week Monday - Friday (8.30am-4.00pm)

Salary:
From £21,000 plus annual bonus, 27 days holiday increasing to 30 days plus bank holidays and a fantastic range of benefits

This is a great opportunity for anyone who is looking to kick-start their career within banking or continue their career within the financial services industry. It doesn't matter if you haven't worked in a bank branch before, as we'll give you full training to understand our clients, products and offers. We're looking for great people with transferrable skills who can communicate clearly and confidently with customers.

Why join The Co-operative Bank:
2023 is an exciting time to join The Co-operative Bank as we continue our journey of growth.

The original Ethical bank, formed in 1872, we are the only UK high street bank with a customer-led Ethical Policy; one of the main reasons our customers choose to bank with us.

We are the bank for people with purpose.

From supporting local communities to tackling climate change, all our colleagues and customers have a say in who we are and how we do business.

Ethical then, ethical now, ethical always.

We are a diverse colleague community and encourage everyone to bring their whole selves to work. We strive to help colleagues connect and support each other, our customers and our communities.

We reward them with more than just a competitive salary, offering an attractive range of benefits that support work-life balance, wellbeing and career development.

The role:

We understand that banking in a branch is all about the customer experience. What our customers see, hear and feel and is not just simply a transaction. That's why Moneyfacts have awarded us the 'Branch Network of the Year' several times.

If you can bring excellent customer service experience, we are offering a brilliant opportunity to join our award-winning team with career progression opportunities.

What a typical day will look like:

Acting as the first point of contact for personal and business banking customers within the branch
Protecting and educating customers against fraud and scams
Working towards key objectives
Identifying and addressing customers' needs and educating them on our products and services, as well as the different channels they can utilize to engage with us directly
Supporting customers with daily banking, including cash and card transactions and cheque handling
Managing and balancing a till and taking responsibility for cash management and control
Updating customer records and processing accurate information using internal systems
Getting involved in community outreach work and charity projects
Guiding customers through our digital transformation
Being proactive to provide solutions to customers to meet their requirements
Adhering to day to day regulatory and compliance requirements
Working as part of a team, sharing and identifying ways to improve the service provided by the branch
Flexible approach to working as you will have varied days from being on the counter, dealing with general enquiries and booking appointments for the personal banking team

Knowledge, skills and experience required:

Unwavering customer focus, with the ability to handle queries of a sensitive and challenging nature
Positive and enthusiastic approach
Computer literate with the ability to navigate confidently and quickly around multiple systems whilst speaking to customers
A passion for excellent customer service
High levels of energy, resilience and selfmotivation
Previous experience gained within a customer service focussed environment working to key objectives
Proactive approach to educating and supporting customers with different channels of managing their finances as well as going out in to the community
Ability to learn about our financial products and banking processes
Cash handling experience
The ability to adapt quickly and manage multiple tasks from opening new accounts to advising on products and services and dealing with various customer queries

What we can offer you:

27 days holiday rising to 30 days plus bank holidays
Annual bonus
Competitive pension with bank contribution up to 10% based on your contribution for example you pay 4% we pay 8%.
Income protection
Life assurance
2 paid days for volunteering per year
Family friendly policies and supportive working environment
Recognition scheme and a culture in which we celebrate success
Active network groups, ran by colleagues for colleagues
Full training and development with career progression opportunities

Our Bank is committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential.

We are a Disability Confident Employer.

Job Types:
Full-time, Permanent

Salary:
From £21,000.00 pe