Cluster Ict Support Technician - Birmingham, United Kingdom - Aston Education Ltd

Aston Education Ltd
Aston Education Ltd
Verified Company
Birmingham, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job:
Cluster ICT Support Technician


Organisation:
Multi-Academy Trust (Education)


Locations:
The West Midlands or Staffordshire


Annual Salary:
£20,720 - £22,876 for 1st Line or £22,876 - £25,257 for 2nd Line (dependent on qualifications and experience)


Start date:
As soon as possible


Contract:
Permanent, full-time, 52 weeks or term time + 2 weeks


This large and respected Multi-Academy Trust is looking for exceptional 1st Line or 2nd Line Cluster ICT Support Technician to join the Trust.


The post holder is to be based in one of their academies in the School Cluster areas of Staffordshire or the West Midlands and will require regular site visits to the schools locally and further afield as necessary.


The role:


As a Cluster ICT Support Technician, you will provide effective IT support to the academies within the school cluster, attending sites to rectify any IT problems and install hardware and software as necessary, and escalating matters where appropriate.

The role will provide high quality and effective support including, but not restricted to the key areas as follows:

  • Management of Windows Server 2016, 2019, 2021 & Office 36
  • Knowledge of Microsoft Azure & Virtualised Networks
  • Knowledge of antivirus, safeguarding and filtering solutions
  • Able to visit sites academies locally and further afield as necessary
  • Able to engage with end users in schools and central team staff
  • Identify, troubleshoot and resolve IT issues
  • Installation & configuration of various end user devices & software packages
  • Providing IT support with the cluster
  • Escalating issues to 2nd line/3rd line/development where required
  • Undertaking small/medium internal IT projects as and when required

You have:


  • Experience of working across multiple sites with experience delivering 1stline or 2nd line IT support, gained ideally within a successful educational establishment, or primary school, federation or Multi-Academy Trust
  • Capable of working collaboratively with colleagues and key staff within a cluster of schools
  • Demonstrate a successful track record of delivering a quality first or second line IT support service
  • Be able to travel around your school cluster as required
They offer a competitive salary plus membership of the LGPS pension scheme and with opportunities for career progression.


Closing date:
As soon as possible
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