Clerical Officers - Scotland, United Kingdom - NHS Scotland

NHS Scotland
NHS Scotland
Verified Company
Scotland, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
We require two Clerical Officers to provide admin / clerical support within the Health Records Department.


Post hours at Victoria Hospital, Kirkcaldy - Monday to Friday 8am to 1.30pm

Post hours at Victoria Hospital, Kirkcaldy - Monday to Thursday 1.30 pm - 5.30pm and MIU, Queen Margaret Hospital, Dunfermline - Friday 2pm - 7pm
It will be your responsibility to work at DHRS, A&E and Scanning at VHK and MIU, QMH


Working in A&E and MIU, there is a need for you to provide front line service to patients arriving at each department and is vital for the provision of recording of patient attendance and admissions via Trakcare.

There is a need for you to be confident in dealing with anxious and upset patients / relatives showing empathy and delivering professional customer service.


Administrative tasks will include running off reports and accurately updating data along with preparing and scanning medical casenotes / ED cards, uploading to the clinical portal.

To meet service needs there may be a need to be trained within NHS Fife Switchboard. The post requires excellent communication skills, both written and oral, and will mostly involve handling calls into the Switchboard from both internal and external callers, responding to pager requests, responding to emergency calls, monitoring alarms and providing advice and support on telephony services to NHS employees and the public

Adhoc duties may be requested by Health Records Supervisors ensuring efficiency across the 24/7 Inpatient and Emergency team.


A level of accuracy and attention to detail is essential for this role due to data being uploaded to a live clinical system.


Relevant admin / clerical experience is required as is the ability to prioritise and deal with the day to day workload in a busy environment.

You will be required to work both independently and as part of a team.

Please note the salary for this post is pro rata to part time hours.
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