Customer Service Advisor - Cardiff, United Kingdom - Jomo People Ltd

Jomo People Ltd

Verified Company

Cardiff, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

Fancy working for a company voted "Best Workplace for Wellbeing" in 2023?

This award winning financial services company who are certified a "Great Place to Work" are on the look out for Customer Service Advisors to join their super friendly and supportive inbound customer contact centre team, based out of the Cardiff office.

This role would be perfect for someone who has either a face to face retail / hospitality background or someone who has previously worked in a customer service contact centre role and who wants to build a career within a forward thinking company and be rewarded with a great salary and company benefits package.

This company is really focused on their 'Customer First culture' and is all about doing the best for the customer, by making the journey as straight forward and enjoyable as possible.

They are also super passionate about their people and giving them opportunities to develop within the business.

Here's a bit more information:

Position:
Customer Service Advisor

Location:
Outskirts of Cardiff City Centre, with plenty of free parking

Salary:
£20,000 - £22,000 pa plus annual bonus

Hours:
Monday to Friday shifts between 8am to 8pm + Saturdays & Sundays on a rota basis (35 hours per week)
As well as the above, you'll also benefits from the following perks

25 days annual leave + bank holiday + your birthday off + one day charity leave per annum
Free onsite parking
Free drinks and snacks in the office
Company matched contribution pension
Health & Wellbeing Scheme
Life Assurance 4 x basic salary
Cycle to work scheme
Discounts with popular retail brands
Genuine career development and progression opportunities within the company

- + loads more

What does the job entail?
As a Customer Service Advisor, working for this financial services company in Cardiff City Centre, you will be responsible for the following:

Working closely with the customers, to ensure their account is up to date
Overcoming complaints and objections, within a highly regulated financial services role
Taking the time to understand the customer's individual situation, showing empathy and respect and providing fair outcomes and positive experiences throughout
Ensuring a fair and ethical approach helping each and every customer

The successful Customer Service Advisor will share their values of being customer focused, performance driven and will work well in a team.

Recent experience in a highly customer focussed customer service environment (contact centre, retail or hospitality)
Excellent people skills, with a high degree of empathy and emotional intelligence
A great team player with the ability to work on own initiative
Selfmotivated with a "cando" approach to work and customer service
As this role is working within the financial services sector,
you will have to pass a credit check.

Jomo People embrace diversity and truly believe in equal opportunities for all. We believe that inclusion and diversity increases creativity, delivers innovation, improves performance and better serves our customers.

We truly believe in the ethos that companies with greater diversity perform better than those without.

It is for these reasons that all qualified applicants will be considered for employment regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background or any other characteristic for that matter that doesn't relate to your ability to perform the role.

Salary:
£21,000.00-£22,000.00 per year

Benefits: