Administrator (Temporary) - Halifax, United Kingdom - Together Housing

Together Housing

Verified Company

Halifax, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

basisWe are one of the largest housing associations in the North of England, managing over 36,000 homes across the North of England.

We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities.

We are looking for an
Administrator (Temporary) to join our Sustainability team on a Temporary bsis until the end of March 2024.

As an
Administrator (Temporary), you will be responsible for providing a professional, courteous and friendly service to customers on issues relating to the affordability and sustainability of tenancy.

Requirements:

_ the office/hometoOutline of Key responsibilities for the Administrator (Temporary) _

To effectively monitor, organise and prioritise referrals into the Tenancy Sustainability and Welfare Benefits Service.
To communicate with Customers, referrers and colleagues to ensure referrals are triaged appropriately based on business risk and needs of the customer
To make phone/office / home visit appointments for customers. Gaining any necessary information and offering an appropriate level of information and advice.
To provide advice about social care, advice and support services appropriate to the customer's circumstances
To, explain to customers and colleagues outcomes of the triage process for advice services and associated waiting times and manage expectations in a highdemand service.
To carry out administrative and clerical tasks to Tenancy Sustainability and Welfare Benefits Teams to ensure the efficient delivery of the service.
To signpost/refer customers to other services as appropriate
To liaise with external agencies and internal teams on referrals and related outcomes
To respond appropriately to 'safeguarding disclosures' and to ensure concerns are raised with an appropriate coordinator or manager
To be aware of relevant legislation, policies, procedures and processes related to Tenancy Sustainability, Welfare Benefits, and affordability.

_We are looking for someone who has _

Experience working in an administrative role, preferably in a fastpaced environment.
Strong organizational and time management skills.
Excellent attention to detail and accuracy.
Effective communication skills, both written and verbal.
Ability to work well independently as well as part of a team.

Benefits
**_
-
Salary of £22,854 per annum
:

Annual pay scale increase

-
27 days holiday (rising to 32 over 5 years' service) +
bank holidays:

Hybrid working,
2 days in the Halifax Office, Blackburn, or Wakefield Office

A flexible working environment, with a range of family friendly policies
You will be working 37 hours per week, Monday
Friday.
Wide range of technical, professional, and personal development training opportunities
Attractive pension scheme
Health and wellbeing benefits including access to GPs.
A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice.
To view the full range of our awardwinning benefits, click on the Employee Benefits Link