Night Shift Control Room Operator - Swansea, United Kingdom - Millbrook Recovery
2 weeks ago
Description
We are one of South Wales' longest running breakdown recovery contract companies. We offer more than 40 years of experience and knowledge.
Job Role;
Based at our Swansea Depot, you will be receiving vehicle breakdown and recovery request from large and small Vehicle Breakdown Recovery organisations.
As a Controller, you will then be allocating these breakdowns to the most appropriate member of the Recovery Team, using your vehicle knowledge and our Garaging systems.
You will be the main point of communications for all parties involved in every job, so having a positive, outgoing approach is essential, as well as being able to multi task in high pressure situations.
You will also be required to;
- Company KPI's are kept on target
- All relevant paper work is up to date and filed away correctly
- Demonstrate good house keeping at the front of house.
- Liaising with Recovery and Garage staff
- Ensure that all processes, procedures and standards are understood and followed.
- Have some basic knowledge about cars/vans in order to delegate correctly
Key skill required;
- Good communication (written & verbal)
- Be able to work on own initiative
- Must be flexible to meet the needs of the business
- Knowledge of South Wales area and able to read maps would be an advantage
- Mechanical knowledge of cars and vans preferred
- Good multitasking skills
- Ability to work well under pressure in a busy environment.
- Able to work nights and follow shift pattern
- Experience with Garage Managing systems not essential as training will be given.
If you think you have what it takes to be a Vehicle Control Room Operator, then please get in touch to discuss the vacancy.
We look forward to hearing from you.
Job Types:
Permanent, Part-time
Salary:
£10.42 per hour
Expected hours:
per week
Schedule:
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
Work Location:
In person
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