Customer Service Advisor/sales Advisor - Harrow, United Kingdom - Toughened Glass Systems

Description

Job description

Company description
Toughened Glass Systems is a leading rooflights supplier offering rooflight products to trade and domestic customers.


Job description

Company:
Toughened Glass Systems


Role:
Customer Service Advisor & Sales Advisor

Toughened Glass Systems is a leading rooflights supplier offering rooflight products to trade and domestic customers.

You will be working on a full-time basis and in return will receive a competitive salary. You will be working from the Harrow (Ha2) office.

We have an exciting opportunity for an enthusiastic Customer Service Advisor & Sales Advisor to join our team.

You will have strong and accurate data input skills and be excellent at communicating, with a friendly and professional telephone manner.

Customer service, sales and order processing experience required. Training will be provided. Analytical skills and maths skills with a proactive approach required and ability to work under with minimum supervision. No cold calling required as all sales enquiries are inbound.

A key requirement is to understand how the product supplies is measured and installed as shown on the product pages below.

Training will be provided.


Essential skills required:

• Sales and customer service experience
• Work independently and identify potentially more effective methods of work operation
• Maths skills and minimum GCSE grade C or equivalent qualification
• Excellent communication, negotiation and administrative skills
• A team player, who can also work on own initiative with a proactive approach
• Excellent organisational and time management skills
• Computer literate. Proficient using MS office, MS Word, MS Excel, and Outlook
• Ability to learn about products, product technical specifications and systems
• Prioritise and perform a variety of duties, often changing from one task to another of a different nature
• General office support where required
• Ability to multi task and prioritise workload
• Perform with frequent interruptions to manage needs of the role
• Excellent oral and written communication skills
• Adapt to frequent changes in workload
• Analysing and producing basic drawings, specifications and responding to customers queries regarding measurements and installation
• Working under pressure in a fastpaced environment

Desired skills but not essential as training will be provided:

• Technical knowledge and experience with rooflights, glazing, glass and/or construction industry knowledge
• Provide technical sales support to Architects, Contractors, Developers, builders and End Users.
• Understanding of the products which we offer and the technical details of each so that accurate information can be communicated to our customers.
• Proficient in using our systems and processes

Duties include:

• Check supplier order confirmations align with specification ordered and making customers aware of delivery dates and delivery requirements
• Dealing with delivery failures, customer complaints, discrepancies & issues with customers and suppliers
• Raising & issuing proforma invoices
• Liaising with suppliers & supply chain contacts to ensure stock availability for customers

General office administration

• Experience of working in a fastpaced office environment
• Exceptional attention to detail
• Experience in planning and organisational skills
• Excellent and confident communicator to both an internal and external audience in oral and written communication
• Strong multitasking and prioritisation skills and able to work on several projects simultaneously
• Ability to manage a number of customers and orders simultaneously
• Identify opportunities to improve/simplify systems and procedures
• See the placement and processing of an order through from start to finish
• Liaise with suppliers regarding issues, products and orders
• Retain up to date product. Supplier and company knowledge
• Respond positively to queries and resolve problems
• Complete heavy workload within established time frames

Competitive salary offered based on skills and experience.

Job Types:
Full-time, Permanent

Up to £26k OTE


Schedule:

• 9am to 6pm, 1 hour lunch

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Harrow, HA2 6AE: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• What is your current notice period and salary?

Education:

• GCSE or equivalent (preferred)

Experience:

- customer service: 2 years (preferred)


Work Location:
In person


Reference ID:
Customer Service Advisor & Sales Advisor


Pay:
From £26,000.00 per year


Benefits:

• Company events
• Company pension

Schedule:

• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus scheme
• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Harrow: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

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