Caseworker - Birmingham, United Kingdom - Office of Liam Byrne MP

Description

A full time vacancy has become available in Liam Byrne MP's constituency office for a Caseworker to provide a high level of support to constituents and manage a large caseload.

• Log all cases and data entry; monitor progress and ensure all identified actions are taken
• Liaise with Local and Government departments
• Draft responses to constituents
• Managing and progressing workload independently
• Ensure records are kept and information managed confidentially in line with the data protection legislation
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
• Assist member at surgeries and other meetings and follow up as appropriate
• Attend constituency meetings as appropriate
• Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members
• Follow up on social media case queries and comments
• Gather relevant information to assist with resolving cases
• Manage and monitor social media enquiries, dealing with cases that do not need to be transferred to a higher level.
• Ensure all enquiries are dealt with in a timely manner
• Assisting with members diary when required
• Assisting with general office support and administration
• Retain records and information confidentially and in line with the Data Protection Act
• Basic knowledge in immigration, local government, benefits desirable but not required
• There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally

• Previous experience of casework (not essential)
• Ability to manage a wide range of written and telephone enquiries.
• Ability to manage and prioritise tasks under pressure.
• Strong written and verbal communication.
• Experience of working in a publicfacing role.
• Excellent time management skills and commitment to efficiency.

• Company pension

• Monday to Friday