Complex Accounts Coordinator - Birmingham, United Kingdom - LRQA group

LRQA group

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job ID:38563

Location:
Birmingham : 1 Trinity Park : Bi

Position Category:
Administration/Business Support

Position Type:
Employee Regular

Who are LRQA?
LRQA stands for dedication to clients, market firsts, and deep expertise in risk management.

We've grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, inspection and training.

While we're proud of our heritage, it's who we are today that really matters, because that's what shapes who we and our clients can become tomorrow.

By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future.

LRQA currently operates across 50 countries, has more than 2,500 colleagues, generates £315m in revenue, and supports more than 60,000 clients across a diverse range of sectors and markets.

Role Purpose

Responsible for ensuring a positive customer journey by providing specialist relationship management support as a named advisor including Planning and Client Relationship Management for Medium sized Complex account clients ranging from 20-50 days per audit.

Key Responsibilities

Prioritise, plan and ensure completion of all customer activity from planning to Client queries in line with or ahead of agreed business SLAs (ensuring that utilisation for FTE colleagues vs subcontractors is optimised and that travel time, assessor competencies/ activity codes, usage of subcontractors are considered).
Take responsibility to ensure effective and timely invoicing of accounts ensuring that BOS is updated with the right notes and purchase order. Liaise with the invoicing team to ensure effective and timely invoicing of accounts.
Work collaboratively across all Client Operations teams, escalating tasks as required. Take ownership for resolving customer queries escalated from other Client Operations teams.
Champion customer needs and manage/ anticipate customer complaints to support a positive experience.
Responsible for the accuracy and completeness of data in BA&IS systems (in line with internal procedures, contractual requirements, cost structures and budget constraints) within or ahead of agreed SLAs to support smooth delivery of resource and invoicing.
Build and maintain excellent relationships through proactive communication and action, ensuring contractual requirements and customer expectations are understood and refer opportunities for new business as appropriate.
Proactively carry out complex tasks at the request of people managers and proactively contribute to team meetings and initiatives.
Demonstrate exceptionally strong client facing capabilities and behaviours with a keen focus on customer service quality.
Great Communication Skills
Great Organization Skills
Ability to work under stress

Diversity and Inclusion at LRQA:

We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other.

We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.

Together our employees make our communities better and we want you to be part of our diverse team

LRQA is a leading global assurance provider.

The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future.

(Group entities).