Service Desk Operative - Chorley, United Kingdom - Mitie

Mitie
Mitie
Verified Company
Chorley, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Service Desk Operative

  • Is driven by passion and enthusiasm.
  • Excels in providing toptier service, upholding a professional demeanor at all times.
  • Demonstrates a commitment to adhering to Mitie's policies, processes, and procedures.

As a Service Desk Operator, your key responsibilities will include:

  • Efficiently managing the flow of incoming requests to ensure an uninterrupted and streamlined service.
  • Ensuring timely input and output of all pertinent help desk data and realtime performance monitoring against SLA benchmarks.
  • Thriving in highpressure scenarios to meet challenging deadlines while effectively handling workloads.
  • Possessing strong proficiency in both literacy and numeracy and a confident command of Microsoft Office tools.
  • Showcasing exceptional written and verbal communication skills, with negotiation abilities to support your role.
  • Demonstrating adept planning and organisational skills while maintaining sitewide confidentiality and respecting the needs of all stakeholders.
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