Ooh Helpdesk Lead - Leeds, United Kingdom - CBRE

CBRE
CBRE
Verified Company
Leeds, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

OOH Helpdesk Lead

Job ID

Posted

  • 14May2024
    Service line
  • GWS Segment
    Role type
  • Parttime
    Areas of Interest
Administrative


Location(s)
Leeds - England - United Kingdom of Great Britain and Northern Ireland


About the Role:


As a CBRE Customer Service Senior Coordinator, you will provide high-level information and resolve complex day-to-day and escalated issues in response to inquiries about products and services.

This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns.


What You'll Do:


  • Generate, distribute, and follow up on service request work orders for completion.
  • Schedule meetings and coordinate coordination as needed.
  • Update company systems, customer service databases, and spreadsheets.
  • Contact customers for updated information, as necessary.
  • Gather and evaluate data for various ad hoc reports.
  • Provide technical guidance and training to coordinators.
  • Recognize and solve typical and atypical problems that can occur in own work area without supervisory approval.
  • Impact team through the quality of the services or information provided.
  • Evaluate and select solutions from established options.
  • Follow standardized procedures and practices and receive regular but moderate supervision and guidance.

What You'll Need:


  • High School Diploma or GED with 23 years of jobrelated experience.
  • Requires intermediate problemsolving skills with the capacity to review and select solutions from available options without supervisory approval.
  • Ability to explain detailed and complicated information within the team in a clear and concise manner.
  • Advanced knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
  • Strong organizational skills with a robust inquisitive mindset.
  • General math skills. Ability to calculate advanced figures such as percentages, discounts, and markups. or complicated information within the team.
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