Scheduling & Customer Service Coordinator - Aberdeen, United Kingdom - ASET International Energy Training Academy

Description

• Ongoing scheduling of all training activities to ensure accurate and efficient utilisation of all personnel, facilities and resources
• Commitment to delivering an unrivalled level of Customer Service ensuring every customer receives a warm welcome and a positive customer experience
• Collaborate with internal departments to ensure seamless communication and execution of customer requirements
• Prioritise and plan workload effectively with the ability to process data in an accurate and timely manner
• Effectively create and manage lead activities within the CRM system, ensuring an efficient and organised handling of the process
• Manage conflicts or issues related to scheduling in a timely and professional manner

• Previous experience in a planning / scheduling role
• Excellent written and verbal communication skills
• Proficient IT skills and experience in using computerised systems (MS officeincluding intermediate Excel skills)
• Minimum of two years' experience, gained within administration / customer service role
• Customer focused, enthusiastic and confident interacting
• Problem solving and analytical skills
• Accuracy and attention to detail
• Resilient, adaptable and able to work both collaboratively and independently

• Additional leave
• Company pension
• Onsite parking

• Monday to Friday