Interim Head of Customer Services - Birmingham, United Kingdom - Campbell Tickell

Campbell Tickell

Verified Company

Birmingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Campbell Tickell are working with a housing association based in the Midlands who are seeking a Interim Head of Customer Services to join their team on an interim basis for the next 6 months.

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Job Title:Interim Head of Customer Services

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Organisation:Housing Association

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Locations: Midlands

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Days: 5 days per week *hybrid-working
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Duration: 6 months Fixed Term Contract
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Salary:
£90,000 Circa salary pro rata
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Start date: As soon as possible

Key responsibilities but not limited to:

Lead and oversee the development and implementation of customer service strategies within the housing association, ensuring alignment with organisational goals and values.
Manage and mentor a team of customer service professionals, providing guidance and support to ensure high standards of service delivery.
Act as a liaison between the housing association and the community, fostering positive relationships and addressing concerns or issues promptly and effectively.
Analyse customer feedback and data to identify areas for improvement and drive continuous enhancement of services and customer satisfaction levels.

Essential Requirements & Experience:

Highly experienced head of level that holds strong management skills.
Excellent communication skills, both verbal and written, to effectively interact with customers, staff, and stakeholders, ensuring clarity, empathy, and professionalism in all interactions.
Proficiency in identifying, analysing, and resolving complex customer issues and complaints in a timely and satisfactory manner, while maintaining a customercentric approach.
Previous experience working in the housing sector.

To express interest in this role, please submit your CV to the job advert.

Job Types:
Full-time, Temporary contract, Fixed term contract

Contract length: 6 months

Salary:
Up to £95,000.00 per year

Schedule: