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Technical Support Executive - Belfast, United Kingdom - Yellowcom

Yellowcom

Verified Company

Belfast, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Yellowcom Ltd are one Scotland and Ireland's most successful independent Communications Companies. A specialist provider of Telecoms Installation, Maintenance and support to the Telecoms Channel. We operate Locally, Nationally and internationally and have a large Client base which continues to grow.

We offer a full and comprehensive Telecoms Consultancy, installation and maintenance service, and In line with ongoing business success and customer service level agreements and commitments, we now seek to grow our technical support team.

We haves offices in Glasgow, Dublin & Belfast with this position based at 37a Stockman's Way, Belfast.

Key Responsibilities:

Providing a first line support service to our customers in a professional manner
Taking ownership of customer enquiries and managing to completion (enquires will vary but will mainly concern the customer's mobiles, phone system, broadband)
Customising phone systems remotely as per customer requests
Troubleshooting faults with regards to the customer's phone system, broadband & mobiles
Contribute to the continuous improvement of current processes and procedures

The Person, We are looking for someone who has the following skills/experience:

Technically minded with strong problem-solving skills
Excellent interpersonal, communication and influencing skills
Highly organised, logical and methodical approach to work
An emphasis on accuracy and attention to detail
Identify and act on opportunities to improve the customer experience
Energetic and positive outlook is a must
Advantageous to have experience within telecoms industry but not essential

Job Types:
Full-time, Permanent

Salary:
£18,000 - £24,000 per year depending on experience.

Job Types:
Full-time, Permanent

Salary:
£18,000.00-£24,000.00 per year

Benefits: