Front of House Receptionist - Hampshire, United Kingdom - Savills

Savills

Verified Company

Hampshire, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

_This role is being advertised by Savills Management Resources (SMR) a wholly owned entity of Savills (UK) Limited but a separate employing entity which is not accredited by Real Living Wage Foundation._

Purpose of the Role

The main purpose of the role is to maintain a presence on the front reception desk offering assistance to all personnel visiting and utilising the LR Office and their staff.

Sustain a professional outlook to delivering an exceptional customer service andcreating a lasting impression to all.

Key Responsibilities
Ensure the highest standards in presentation at the property are maintained at all times. Reception area is kept clean, tidy and welcoming and to five-star audit standards.
Personal appearance is to be of a very high standard at all times.
A courteous, professional, helpful nature must be displayed at all times. If a uniform is supplied, it must be kept in an acceptable and clean condition at all times. You must adhereto the dress and appearance guidelines.

To carry out duties in accordance with instructions by your Reception Services Line Manager, Assistant Facilities Manager and Senior Facilities Manager.

To assist the FoH Manager with hospitality, liaising with day cleaner with the meeting room sets ups, stepping in if required.

Assisting with AV needs/ assistance in the meeting rooms if required.
Booking catering for internal and external meetings, using an outside supplier.
Assisting to manage the meeting rooms and booking system.
Assisting in the management of lockers allocation to staff and fob access, using a trackable system.
Organising and sorting the Post, delivering to the Team in trays. Franking of post and sending out via Royal Mail.

Support the FoH Manager and support day to day, to provide cover when FoH is on annual leave or sick.

Complete weekly walk arounds of the office and facilities and log any actions.
To actively participate in the training of cover staff.
Establish a professional working relationship with the client and key stakeholders.
Meet and greet all visitors reporting to the reception desk and maintain an accurate log of all visitors' records.
To answer the telephone and deal with any queries in a professional manner.
To maintain and keep up to date accurate reception operations manual of reception processes and procedures. (Hampshire House Handbook)

To maintain a physical presence at the reception desk it is not to be left unmanned at any time during building opening hours.

To deal with all queries on site efficiently and professionally and as appropriate direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframe involved.

To sign for deliveries and manage the collections of post/packages.
To acquire working knowledge of the property / properties systems.
To assist other employed staff, building occupiers and visitors in the event of an emergency.
To comply with and ensure that the landlord obligation for health and safety and fire precautions are always met.

To ensure that contractors arriving on site adhere fully to requirements for contractor management and site H&S in line with the companyand site procedures.

To be aware of and abide by all rules, terms and conditions of the company at all times.
To carry out any other further duties/ reasonable tasks that may be required of you.

Skills, Knowledge and Experience
It is the nature of work of SMR that tasks and responsibilities are, in many circumstances, unpredictable and varied.

All staff are, therefore, expected to work in a flexible way when the occasion arises where tasks are not specifically covered in the JobDescription and have to be undertaken.

Essential

Excellent verbal and written communication.
General Education to GCSE standard or equivalent standard.
Reliable, helpful and well presented.
Team player with strong customer service skills, able to provide a helpful and polite service.
Pleasant telephone manner and efficiency in relaying messages and taking instructions.
Excellent communication skills.
Ability to deal with confidential information.
Good organisational and time management skills.

Desirable
DV clearance

SIA/CCTV licence

First Aid Training

Working Hours
40 hours per week/ 8:00am - 17:00 & 9:00am - 18:00pm (2 Shifts)

Salary
£26,000