IT Operations Lead - London, United Kingdom - RedCloud Technologies

Description

About RedCloud

In a $31tn FMCG market, with over 1 million manufacturers, 20m distributors and wholesalers and over 500m independent retailers, less than 3% of the B2B trading is currently done online.

Our mission is to grow global online commerce for the world's small businesses by removing the barriers to online trading.

Currently, due to antiquated and high-cost payment networks, over $19tn of trade payments are made offline, adding complexity and inconvenience to online trading.

This has resulted in local retailers, who directly influence >80% of local consumer buying behaviour, often being the least technically equipped with data, pricing, or the latest inventory.

So we built an Open Commerce Platform that enables the sale and distribution of FMCG products to be made much simpler.

Products should be in front of sellers fast, in real-time, through an immersive commerce experience, with trade buyers and sellers able to see live commerce opportunities and pricing.

We have built a digital ecosystem that is specifically designed to unlock the full value of the distribution network, providing real-time visibility for order and inventory management.

Our innovative platform provides brands and distributors with deep data insights into buyer trends and behaviours and helps identify opportunities for upselling and cross-selling products.

The role:


What you will be doing
Leading the Enterprise IT team across the different geographical regions that RedCloud operates in.

First and second line support of all end user computing technologies and tools for a fast-growing team distributed around the world.

The core focus of the role will be around the cloud based enterprise technologies, virtualized desktop, networking, end-user IT equipment and security components in the company.

This will involve in particular:

• Leading the enterprise IT and support teams
• Managing suppliers
• Lead new projects within the Enterprise IT department
• Working with the other function to assist with automation, review and onboarding of new systems and platforms

What you should have:

• Sound experience in managing IT operations, hardware and software suppliers
• Experience in managing global/multicountry corporate IT
• Experience with Windows and Apple technologies (Linux will be additional advantage)
• Experience with JIRA or any service desk software such as Zendesk, Remedy, Service Now, etc.
• Advanced Microsoft Azure and Office365 knowledge
• Proficiency in scripting and automation technologies e.g SCCM/ Ansible/ Powershell
• Strong eye for security and its importance within a global corporate IT setting
• Experienced in implementing and maintaining compliance standard (e.g. ISO27001)
• Strong customer service experience and friendly attitude
• Good documentation skills able to plan, track and implement projects
• Team player, collaborative and cooperative mindset

Benefits

• Firstclass salary
• 25 Days Annual leave, increasing to 26 days after 12 months in the business
• Company equipment
• Pension
• Life Insurance
• Dental cover
• Private Healthcare
• Stock / Equity

Check out the links below to see what our CEO Justin Floyd has to say about our plans for growth for the year ahead, and to see our latest video on the mission we're on