Client Operations Associate - Edinburgh, United Kingdom - JPMorgan Chase Bank, N.A.

JPMorgan Chase Bank, N.A.

Verified Company

Edinburgh, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role Description:

You will be a part of Fund Accounting Client Operations Team. You will take a lead role as a Client facing contact supporting the Fund Accounting Teams.

Job responsibilities:

Be a primary point of contact for a significant J.P. Morgan Client or multiple key Clients within Fund Accounting.
Build a stable relationship with the Client to support key interactions and seamless escalation.
Represent J.P. Morgan across client driven and regulatory change discussions for Fund Accounting.
Work with our Client Operations colleagues in Europe to build out and continuously develop the Client Operations model for our Clients
Work closely with change and onboarding colleagues to ensure smooth transition of new products/fund onboarding.
Ensure the service quality that is delivered to Clients is of an excellent standard
Coordinate and participate in Fund Accounting service reviews with the Client.
Be a primary communication source for escalation of all issues, service updates, and progress updates for the Client.
Maintain an excellent and interactive relationship with internal partners including Client Services, Custody and Transfer Agency.
Manage directly and indirectly a team of professionals that work within the Fund Accounting team.
Supporting the Fund Accounting Teams in Offshore locations to deliver a quality product through efficient issue resolution and proactive client engagement.
Seeks opportunities and responds to initiatives to improve service levels and improved efficiency for J.P. Morgan and the Client

Required qualifications, capabilities and skills:

Maintains responsibility for the Fund Accounting operational process.
Preempt (where possible) and manage/resolve service issues and ensure timely communication to the Client (and to Client Service where relationship impacting matter).
A strong sense of ownership and responsibility and willingness to make decisions, while ensuring buy in from internal and external stakeholders.
Timely accurate delivery of client, vendor & 3 rd party reporting
Fund Accounting experience and a bility to work with other products (Transfer Agency, Financial Reporting, Tax Services)
Ensure adherence to the Client SLA.
Ensuring awareness of and adherence to regulatory requirements for Fund Accounting.

Preferred qualifications, capabilities and skills:

Strong organizational and time management skills: working across all levels of the organization and bringing teams together to achieve results.
Ability to interact efficiently with Clients and effectively manage client expectations.
Knowledge of key operations controls & workflow.
Strong written and verbal communication skills with complimentary presentation skills.

J.P.

Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors.

Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.