Customer Service Administrator - Dewsbury, United Kingdom - Affinity Search and Selection Limited

Affinity Search and Selection Limited

Verified Company

Dewsbury, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role:
Customer Service Administrator (Public/Trade)

Location:
Dewsbury

Salary:
£19,500 - £23,000 per annum

Hours:
Monday - Friday 9am - 6pm

(Weekend work on a rota, paid at time and a half)

Our client is currently looking to recruit a Customer Service Administrator to join their team based in Dewsbury.

Our client's goal is to supply the best products with a service that is second to none.

There company is built on a firm foundation of knowledge, and ever developing quality product base and exceptional service to match.

They realise there is a place for robust performing products not just the cheapest, this is a fast-paced environment where no two days are the same, they have a solution for everyone's security needs, where they take security to a different level.

About the Customer Service Administrator:

As Customer Service Administrator you will deal with inbound enquiries from consumer and B2B customers and work accurately and efficiently to resolve issues quickly and professionally.

You will lead by example by being able to remain focused in a fast-paced high communication volume capacity environment.

Processing automated orders with high degree of accuracy
Processing Manual orders with high degree of accuracy
Independent workload management whilst being adaptable to the needs of the business
Complaint management

The successful Customer Service Administrator will have the following:

Knowledge of Microsoft Packages
Excellent interpersonal, verbal and written communication skills
Ability to prioritise, multitask and take corrective action
Attention to detail and a high level of accuracy
Experience of liaising with other departments e.g. finance, operations, field sales.
Working with a SOP/Customer Relationship Management Package and stock systems to effectively deal with technical queries
Experience working with Locks, PVC Windows and Doors would be advantageous, however isn't essential.