Medical Receptionist - Stoke-on-Trent, United Kingdom - Orchard Surgery

Description

Orchard Surgery

Job Title:
Medical Receptionist


Hours: 37 hours per week

Monday 08:00-18:00 / Tuesday 08:00-18:00 / Wednesday 08:00-17:30 / Friday 08:00-18:30


Accountable to:
GP Partners & Practice Manager


Reports to:
Practice Manager / Lead Receptionist


Location:
Orchard Surgery, Norton & Endon Surgery


Job Summary

Our receptionists will receive, direct and assist our patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

They will also provide general administrative assistance to the practice team and act as a focal point of communication between patients, doctors and other medical and clerical staff.

They will work at both our practice sites on a rota basis


Main Duties & Responsibilities:

The duties and responsibilities to be undertaken by members of the reception team may include any or all of the items in the following list.

Duties may be varied from time to time under the direction of the partners, practice manager, assistant practice manager or lead receptionist, dependant on current and evolving practice workload and staff levels.

• Effectively greet patients and visitors attending the surgery in an appropriate and professional manner at all times
• Run the surgery appointment system efficiently to ensure patients are directed to the most appropriate healthcare professional and setting
• Action all practice "tasks" and workflow comments daily in accordance with the practice policy
• Explain practice procedures and arrangements for patients wishing to register either permanently or temporarily and ensuring the patients are residing within the practice boundary and appropriate documents are completed
• Registration of patients, both permanent and temporary, and ensure information entered onto system is correct
• Process deduction of patients and receipt of medical records for newly registered patients
• Liaise with hospital departments and consultants/secretaries for additional information and test results as required
• Action repeat prescription requests and ensuring they are ready for collection by the patient within 48 hours
• Provide results of tests and investigations as requested and advised by the GP
• Inform patients of relevant charges for Non-NHS services, accept payment and issue receipts for same
• Update patient details to ensure correct and accurate details are held, i.e. correct address and telephone number
• Accurately scan and attach clinical and administrative information/correspondence onto patients' records
• Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen
• Retrieve and refile records as required, ensuring strict alphabetical order is adhered to
• Issue correct and appropriate specimen containers and forms and ensure the correct information is obtained and completed on return of the specimen
• Raise service requests with members of the wider healthcare team including District Nurses, Health Visitors, Community Matron, Palliative Care Nurses and other services
• Maintain supplies of stationery in consulting rooms and reception area
• Open up premises at the start of the day when first to arrive, deactivate alarm and make all necessary preparations to receive patients
• Ensure all practice computers are switched on/off at the beginning and end of each day
• When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated
• Ensure that the reception area is tidy at the end of each surgery session in preparation for incoming colleagues
• Organise the reception and waiting areas maintaining a tidy work area and a professional appearance of patient leaflets and notice boards
• Provision of refreshments as required, keeping kitchen area clean & tidy and ensuring all dishes are washed
• Undertake any other additional duties appropriate to the post as requested by the partners or the practice manager

OTHER DUTIES & RESPONSIBILTIES
Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff respect their privacy and act appropriately
• All information gained during employment relating to practice business, patients and their carers, practice staff or other healthcare workers must remain confidential at all times
• Information relating to patients, carers, colleagues, other healthcare workers of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal data and sensitive data
• Take responsibility for the coordination of procedures to safeguard confidentiality

Health & Safety

• To assist in promoting and m