Private Healthcare Receptionist- Birmingham - London, United Kingdom - MyHealthcare Clinic

Description

We are an award-winning medical group focussing on exceptional clinical care coupled with a 5* service and clinic experience.


The Role

• We are looking for well presented, customer focussed, enthusiastic, friendly Front of House members with a desire to advance their career within a fastgrowing entrepreneurial healthcare company. You will join our friendly team of staff working as part of the front of house team.
• We are looking for someone to be able to sell our products and treatments whilst ensuring the patients needs and requirements are met and to ensure consistency.
• We value long term joiners and support staff in their personal development and progression in our business.

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Start date: Immediate:

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Location:Peterborough**
Key Responsibilities

• Ensure Customer service is maintained at the highest standards at all times
• Welcome patients, check in on our IT systems, make bookings, take payments, discuss and deal with day to day queries
• Open / close clinic
• General front of house and clinic administrative duties
• Sell treatments and act as a Treatment Care Coordinator.
• Reporting and assisting with the upkeep and requirements for KPI reporting
• Discuss a wide range of services on offer including our membership plans
• Help maintain the high presentation standards of the Clinic at all times
• Help maintain our strict covid protocols in clinic
• Customer service experience. This could be from retail, hospitality, healthcare or other relevant industry. Healthcare experience not required.
• Well presented
• Friendly and approachable manner
• Efficient worker with excellent time management and organisation skills with a strong attention to detail
• A true team player with excellent attitude to their work
• Excellent written and spoken English skills (does not need to be first language)
• Must have a flexible nature and be motivated to work within a highgrowth, evolving company
• Additional languages are an advantage
• Competent hands on user of IT systems & MS office (Word and XL). Training on our in house systems provided.
• Willingness to improve and develop new ideas and processes is always well received

Additional profile - Supervisor / Management experience

Job Types:
Full-time, Part-time
, Permanent


Salary:
£20,000.00-£23,000.00 per year


Benefits:

• Company pension

Schedule:

• 8 hour shift
• 10 hour shift
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus scheme

COVID-19 considerations:
Strict covid protocols Patient screening Temperature check on arrivals Lat flow testing PPE provided Advanced ventilation Daily clinic deep clean Hourly clinic wipe down / touch points by front of house team


Application question(s):

• How confident and proficient are you at learning to use new IT systems.
• If you are unable to work full time, please advise on your availability which we will try consider if possible.
• Please specify a clinic if you have preference for one of our locations

Work Location:
In person


Job Types:
Full-time, Part-time


Pay:
£20,000.00-£23,000.00 per year


Expected hours:
per week


Benefits:

• Life insurance

Schedule:

• 10 hour shift

• 12 hour shift

• 8 hour shift
• Every weekend
• Monday to Friday
• Weekend availability
• Weekends only

Education:

• GCSE or equivalent (preferred)

Experience:

Medical Receptionist: 1 year (preferred)


Work Location:
In person

Expected start date: 04/06/2024