Customer Service Administrator - Edinburgh, United Kingdom - Tate

Tate

Verified Company

Edinburgh, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Tate Recruitment are currently working in partnership with Diligenta and are recruiting for talented Customer Service Administrators to join their organisation in Edinburgh.

Standard Life, now part of Diligenta, a UK based FCA regulated subsidiary of Tate Consultancy Services (TCS) is a brand that has been trusted to look after peoples life savings and retirement needs for nearly 200 years and specialises in the provision of business process services for the Life and Pensions Industry.

Today, that serve millions of customers, who come to them directly, through advisers and through their employer pension scheme, and they're proud of the consistent high-level of customer service they provide.

This vacancy requires you to work in office full time, Monday - Friday (09:00 - 17:00) within their modern office which is located on Lothian Road EH1 2DH.

Their office can be easily accessible via public transport.

Customers often contact us during pivotal points in their lives, your role will be to take ownership of their request
Providing exceptional service through engaging and professional conversations, whilst carefully managing customer expectations
Servicing policies as and when needed
Liaising with other departments in order to get the policy holders query resolved.

_ As a Customer Service Administrator, you will:_- Be passionate about customer service

Have good communication skills
Have a good level of computer proficiency
Be comfortable working as part of a team
Remain composed, and focus on the customer in a dynamic and changing environment

Tate is acting as an Employment Business in relation to this vacancy.