Receptionist - 111 Buckingham Palace Road - London, United Kingdom - Savills Management Resources

Savills Management Resources

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Purpose of the Role

The main purpose of the role is to maintain a presence on the front reception desk offering assistance to all personnel visiting and utilising the building from daily visitors to permanent tenants.

Sustain a professional outlook to delivering an exceptional service and creating a lasting impression to all.

You will be based at Ground floor Reception and therefore represent the building and will be a first point of contact for all visitors.

Key Responsibilities

Ensure the highest standards in presentation at the property are maintained at all times. Reception area is kept clean, tidy and welcoming and to fivestar audit standards
Personal appearance is to be of a very high standard at all times. A courteous, professional, helpful nature must always be displayed. If a uniform is supplied it must be kept in an acceptable and clean condition at all times
To carry out duties in accordance with instructions by your Front of House Manager, Building Manager/Supervisor/RFM
To greet and sign in external visitors as well as employees based in the building.
To prepare daily reports for the Building Management team
To acknowledge and action helpdesk jobs as they are being submitted and communicate them to the Engineering department when necessary
To communicate efficiently with all tenant Reception teams to ensure a smooth and quick sign in experience for visitors
To promptly assist and direct all visitors to the site in getting to their required location/contact within the building.
To carry out roles assigned to them by the Front of House Manager
To answer the telephone in a professional manner, take messages or transfer calls where necessary
To communicate with all Building Management teams (Engineering, Security, Housekeeping) when needed to assist visitors or tenants in the building
To actively participate in the training of cover staff
To maintain a physical presence at the reception desk it is not to be left unmanned at any time during building opening hours
To deal with all queries on site efficiently and professionally and as appropriate direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframe involved.
The employee is not to undertake any task that may be a risk to their health and safety unless suitably trained
To assist other employed staff, building occupiers and visitors in the event of an emergency or fire drills
To be aware of and abide by all rules, terms and conditions of the company at all times

It is the nature of work of SMR that tasks and responsibilities are, in many circumstances, unpredictable and varied.

All staff are, therefore, expected to work in a flexible way when the occasion arises where tasks are not specifically covered in the Job Description and have to be undertaken.

Skills, Knowledge and Experience

Essential

Excellent verbal and written communication.
Reliable, helpful and well presented.
Team player with strong customer service skills, able to provide a helpful and polite service.
Pleasant telephone manner and efficiency in relaying messages and taking instructions.
Excellent communication skills.
Ability to deal with confidential information.
Good organisational and time management skills.
Careful and conscientious with an aptitude for attention to detail.
Willingness and ability to learn on the job, keen to undertake training and career development.
A positive attitude, and a visible passion for customer services.

Working Hours

Please see our Benefits Booklet for more information.

LI-DNS