Customer Service Advisor - Leeds, United Kingdom - Prime Student Living
3 days ago
Description
Company overview:
Prime Student Living is a market-leading student accommodation, lettings and operational management company with over 10 years' experience delivering high quality, safe homes to students across the UK and Europe.
Job purpose:
Working as part of an on-site property team you will provide a first-class front of house customer service to the students, ensuring that their stay with Prime Student Living is one that they will remember and want to return to.
This is a part time role of 22.5 hours per week, working five days out of seven between 8:00am and 8:00pm.
Principle responsibilities:
- Provide a friendly and welcoming front of house service that make our students feel like there in a home away from home
- Assist with the sales process of rooms to prospective new students, taking deposits and dealing with the general administration of bookings
- Assisting with the check in of students to the building, providing a smooth check in service to meet the needs to the customer
- Dealing with customer queries and complaints in a proactive and calm manner, escalating where necessary
- Coordinating the running of student social events and social media platforms on site to provide an enhanced customer experience
- Coordinating and overseeing student wellbeing and health and safety in line with property compliance standards
- Responsible for rent collection and passing to credit control when necessary
- Coordinating, processing and reporting on sales, rent, security deposits
- Recording all maintenance issues and supporting the Property Manager in allocating job lists
- Act as an ambassador for the city and provide students with advice and support on local services and amenities
- Assist the Property Manager and Prime marketing team in attending student housing fair and events, managing the property show flat and other such events that market the property
Person specification:
- Previous experience in delivering in person customer service
- Previous front of house/receptionist experience
- Experience in working with booking system (such as StarRez, TCAS), or customer relationship management systems (CRM's)
- A good level of general administration experience
- Knowledge of compliance requirements for managing a building
- Demonstrable experience using Microsoft Office
- Excel and Word
Behaviours:
- Friendly and approachable at all times
- Good level communication and interpersonal skills
- Teamwork and the ability to foster good working relationships
- Patience and calm in their approach to dealing with customers
- Accountable and confident to take decisions when working alone
- Personally, credible when dealing with customers
Desirable:
- IOSH managing safely
- First Aid trained
- Mental Health First aider
Job Types:
Part-time, Permanent
Part-time hours: 22.5 per week
Salary:
£13,545.00 per year
Benefits:
- Onsite parking
Schedule:
- 8 hour shift
- Weekend availability
Experience:
Customer Service: 1 year (preferred)
- Front of house/Receptionist: 1 year (preferred)
Work Location:
In person
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