Senior Quality Manager - Edinburgh, United Kingdom - Sanderson

Sanderson

Verified Company

Edinburgh, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Senior Quality Manager - Edinburgh

At Diligenta,
_providing an excellent customer experience is at the heart of everything we do_ so you will not be surprised to know we also believe that providing an excellent employee experience is just as important too.

Our aim to transform our clients' operations and be acknowledged as the Best in-class Platform based Life and Pensions Administration Service provider means Diligenta drive a culture that is founded on positive change and people development.

As part of the UK's leading Life and Pensions service provider, Diligenta can offer you a really rewarding role supporting the varied customer needs of our client, full training from day one, a competitive benefits package and ongoing support opportunitiesto reach your personal and/or career potential.

If you are passionate about delivering excellent customer service and outcomes, and want to be a part of a great group of likeminded people then we'd love for you to join us as a Senior Quality Manager.

The Opportunity

You'll be:

Leading and coaching QC & QA team managers & their teams to carry out quality control & assurance activity
Working as a member of the Line 1 risk management team, to support Head of Risk & operational senior management to maintain a robust control environment across the operation & relevant support areas
Support development of colleagues across the operation to continuously improve customer service and outcomes through effective and constructive feedback and reporting
Analysing quality control & assurance findings and providing an expert assurance view on trends or themes on quality or conduct matters to senior management across Customer Operations
Deliver timely, accurate and meaningful reporting of QC and QA reporting to senior management and key governance forums
Supporting the development of appropriate checklists and testing approaches in line with the Quality Framework, to enable ongoing assurance or adhoc deep dive activity and ensure appropriate governance followed
Communicating with and influencing key internal and external stakeholders, with the ability to handle challenging & technically complex conversations

Other information about the role:

This is a permanent role available on a full time basis
Our working hours are 35 hours per week,
Monday to Friday between 8am and 6pm (flexible hours available) so
no evening or weekend shifts that would impact on your family and social lives
The salary for the role is £40,000 £50,000 based on skills and experience
We are based in Edinburgh City Centre so easily accessible by train or bus and car parking is available nearby.
Have experience of leading risk or quality teams in a financial services environment
Have a strong knowledge of Quality Assurance and experience to support this
Can demonstrate sound knowledge of Risk Management practices
Can provide evidence of Stakeholder Management skills
Are results focused with a strong work ethic

The Benefits

We offer 25 days holiday (plus bank holidays)
Eligibility for an annual discretionary bonus scheme
A contributory company pension scheme
Excellent employee wellbeing and assistance support programmes
A range of employee discounts saving you money on anything from your weekly food shop, to holidays, electrical goods and financial services

If you need any help or adjustments to the recruitment process due to health, disability or anything else, please let us know.