Technical Support Advisor - Gloucester, United Kingdom - Brite Recruitment Ltd

Brite Recruitment Ltd
Brite Recruitment Ltd
Verified Company
Gloucester, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

TECHNICAL SUPPORT ADVISOR

£22, % Bonus

GLOUCESTER
This role is full time, shift-rota based between 7.00am and 12.00 am, Monday to Sunday.


BENEFITS


The company offers 27 days holiday + bank holidays, contributary pension scheme, free parking within a 5minute walk of the office, private healthcare and life assurance, cycle to work scheme, free fruit and drinks whilst in the office and ongoing trainingfor progression.

Additionally, the role offers a competitive salary, a lucrative bonus scheme and an uncapped earning potential.


RESPONSIBILITIES

As a
Technical Support Advisoryour responsibilities will include:

  • Answering customer queries in a friendly and positive manner, across a range of platforms
  • Resolving customer queries quickly and efficiently, escalating them when appropriate
  • Upselling products based on customers' needs
  • To promote, educate and provide support with new products
  • Maintain an uptodate knowledge of products, hosting technologies and competitors
  • Working to targets to achieve SLA's

REQUIRED SKILLS & EXPERIENCE

As a
Technical Support Advisor,you need:

  • Experience in a call centre and/or customer service environment
  • Excellent communication skills, both written and verbal
  • Strong problemsolving skills, and experience with difficult customers
  • Knowledge of Windows and/or Linux server operating systems
  • Ability and motivation to work and learn in a fastpaced environment

NEXT STEPS
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