Incident Management Coordinator – Ref: V336 - Birmingham

Only for registered members Birmingham, United Kingdom

3 days ago

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£26,500 - £28,080 (GBP)

Job summary

This is an excellent opportunity for a proactive and customer-focused individual to join our growing Service and Maintenance team in Coleshill as an Incident Management Coordinator.


Responsibilities

  • Log and distribute reactive calls to engineers in line with SLAs/KPIs
  • Liaise with site engineers to ensure jobs are responded to and updated in real timeLiaise with the customer to ensure all updates are communicated effectively
    Eneure completed calls are costed in accordance with contract terms

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