Incident Management Coordinator – Ref: V336 - Birmingham
3 days ago

Job summary
This is an excellent opportunity for a proactive and customer-focused individual to join our growing Service and Maintenance team in Coleshill as an Incident Management Coordinator.
Responsibilities
- Log and distribute reactive calls to engineers in line with SLAs/KPIs
- Liaise with site engineers to ensure jobs are responded to and updated in real time
- Liaise with the customer to ensure all updates are communicated effectively
Eneure completed calls are costed in accordance with contract terms
Job description
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