Conference & Events Sales Executive - London

Job summary

This job is with Compass Group UK & Ireland, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

As the Conference & Events Sales Executive you will take the lead in coordinating all aspects of the conference and event bookings for the venue as well as being responsible for enquiry handling and conversion of bookings from reactive sales enquiries.

Work in the heart of Central London at the iconic Churchill War Rooms.

Today, it offers state-of-the-art business spaces and top-notch catering services, making it the ideal venue for any occasion.

Responsibilities

• Undertaking reactive sales activities including handling voice and email enquiries
• Producing professional and accurate proposals, providing best options first time to customers, within agreed response times.
• Following up on all enquiries within a specific timescale with the aim to convert to confirmed bookings and ensuring conversion rates of incoming sales enquiries and bookings are optimised
• Diary management including internal client bookings
• Conducting customer show rounds and showcasing the venue for specific events and future opportunities.
• On confirmation of bookings, issuing contracts and invoices in line with Restaurant Associates agreed sales processes and timelines.
• Responsible for planning and co-ordinating all details of events taking place in the venue. Maintain accurate, up to date customer booking details and information for events.
• Producing accurate and detailed event orders and supporting documents.
• Ensuring all final invoices are issued on time and accurate, with payments received in line with terms and conditions. Adhering to full pre-payment policy to ensure clear debt account.
• Liaising with operations team for successful delivery of event; leading weekly BEO meeting
• Be fully aware of sales activity, initiatives and promotions of competitors and use this market intelligence, acting upon it to ensure venue obtains its market share
• Achieving agreed sales and upselling targets
• Attending and contributing to weekly sales meetings
• Attending weekly sales forecast calls and sales review meetings, when required
• Always responding positively and efficiently to customers, ensuring repeat business is optimized. Rebook calls post event to secure repeat business.
• Supporting with proactive calls focusing on past bookers, lost and turned down enquiries and lapsed accounts.
• Participating in fam trips and showcase events, as required
• Participating in central sales campaigns and initiatives
• Maintaining Delphi compliance benchmark
• Maintaining Sandown mystery shopper benchmark
• Demonstrating a

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  Job description

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