IT Service Desk Apprentice - Worksop, United Kingdom - Intequal

Intequal

Verified Company

Worksop, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the employer:

Established in 2008, we provide cost-effective IT management & computer network maintenance services for businesses throughout Worksop, Sheffield, Doncaster and Rotherham.

Brief overview of the role:

We have an opening for an IT Service Desk Apprentice.

This an IT Support role where you will be given the chance to develop the skills in a wide range of IT-related areas.

This role is perfect for someone who is looking to get started in IT, with plenty of opportunities to progress into more senior or specialised roles.

Working week:

09:00-17:00

Positions available:

1

Vacancy description:

Initially you will be given the training and support to fulfil the following roles and responsibilities:

Provide technical support to both internal and external customers through digital channels, remotely and face-to-face
Establish and diagnose technical problems and faults with the systems and technologies applicable to your role using troubleshooting methodology
Use tools and technologies to resolve identified issues and faults
Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation
Document and escalate tasks to ensure a clear audit trail and progression of issues

You will then be given the opportunity to work further on your particular areas of interest, given the range of services we provide, this could include:

Networking
Data & Network security
VoIP Systems
Cloud
PC Support & Maintenance
Other areas

This could take the form of site visits, project work or a change in role.

Requirements and prospects

Qualifications Required:

GCSE Maths & English (Grade C/4 or above)

Desired skills:

IT literate
Good communication and interpersonal skills
Good organisational skills

Personal Qualities:

Interest in a career in IT
Willingness to learn and expand knowledge
Enjoys working with people
Eagerness to progress
Flexibility to work on new and different projects

Training to be provided:

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communication Technician qualification:
The qualification has core knowledge elements, before branching out into one of the following pathways:

IT Support Technician
Network Technician
Digital Communications Technician

Your Tutor, Pathway Planner and Employer will decide the best pathway for you to follow.

All training is delivered online in virtual classrooms twice per week

You will undertake Functional Skills for English and/or Maths if needed

Future Prospects: