Sales Support Coordinator - Crawley - Huntress - Crawley

    Huntress - Crawley
    Huntress - Crawley Crawley

    1 week ago

    Full time
    Description

    A well-established and growing business within the digital printing sector is seeking a proactive and customer-focused Sales Coordinator to join its commercial team.

    This role sits at the heart of the customer journey and is ideal for someone who enjoys being the first point of contact, building strong customer relationships and supporting sales activity in a fast-paced environment.

    Alongside core order processing and account administration, the role offers clear scope to identify and act on cross-sell and up-sell opportunities at the point of order.


    Job Title:
    Sales Coordinator


    Salary:
    Up to £28,000, depending on experience + bonus

    Location:
    On-site with hybrid working (1 day from home per week)
    Type: 12-month Fixed Term Contract, full-time


    You will handle inbound customer enquiries by phone and email, manage sales orders through internal systems and ensure a smooth handover to warehouse and dispatch teams.

    Working closely with sales, finance and returns colleagues, you will play a key role in delivering a consistently high level of customer service.


    Responsibilities include but are not limited to:
    Act as the first point of contact for inbound customer calls and emails
    Process and manage customer orders through the web shop and SAP system
    Identify and action cross-sell and up-sell opportunities
    Build and maintain strong working relationships with customer contacts
    Complete day-to-day account administration including credits, invoicing and delivery queries
    Monitor courier information, resolve delivery disputes and arrange same-day deliveries when required
    Support sales teams with account management and customer service
    Promote marketing initiatives as directed by sales management
    Liaise with finance and returns teams to resolve outstanding queries


    What we are looking for:
    Previous experience in a sales support or customer service role
    Proven ability to handle inbound enquiries and process sales orders
    Experience working in a busy, customer-facing environment
    Positive, proactive and customer-focused approach
    Confident communicator with strong interpersonal skills
    Highly organised with excellent attention to detail
    Commercially aware with the ability to recognise upselling opportunities


    This is an excellent opportunity for a Sales Coordinator looking to join a stable, people-focused business where customer service, teamwork and development are genuinely valued.

    If this sounds like you and you are keen to hear more, please apply today


    Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.


    We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender.

    As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.


    PLEASE NOTE:
    We can only consider applications from candidates who have the right to work in the UK
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