Customer Service Administrator - Sheffield, United Kingdom - Adecco UK
Description
Customer Service Administrator (Hybrid Working)
Salary:
- £19,443
Hybrid Working - Office is based in Sheffield
Hours:
- Monday to Friday. No weekends
Excellent opportunities for career progression and development
We are looking for Customer Service Administrators with great verbal and written communication skills, who are passionate about going the extra mile to deliver an exceptional customer experience and who have previous experience in an administrative or customer service role based within an office environment.
As this role involves co-ordinating client appointments using a diary management system, excellent organisational and time planning skills are also essential.
Key duties and responsibilities will include:
- Co-ordinate appointments in the bespoke diary management system within agreed SLAs.
- Prepare and send correspondence regarding appointment details
- Ensuring full customer satisfaction and providing support and comprehensive product and service information to customers.
- Update clients regarding appointments, cancellations and queries, within agreed SLAs.
- Maintaining and updating personal sensitive information in line with current GDPR guidelines
- Work in a varied and fastpaced environment to deliver prompt, accurate responses to all customer enquiries to enhance the customer journey.
- Provide support and comprehensive product and service information to customers
Skills and Experience
- Previous customer service and administration skills and experience
- Confident in handling inbound and outbound calls, listening to customer's needs and requests providing helpful solutions to their problems.
- Knowledge of Outlook and Word is essential, and knowledge of Excel and PowerPoint is desirable.
- Experience in diary management is desirable.
- Confident communicator
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
To speak to a recruitment expert please contact Shannon Child
More jobs from Adecco UK
-
Area Supervisor
Manchester, United Kingdom - 2 weeks ago
-
Payments Officer
Manchester, United Kingdom - 3 weeks ago
-
Administrator
Uxbridge, United Kingdom - 2 weeks ago
-
Technical Administrator
Rhyl, United Kingdom - 5 days ago
-
Technical Assistant
Antrim, United Kingdom - 3 weeks ago
-
HR Administrator
Durham, United Kingdom - 3 weeks ago