Team Leader - Telford, United Kingdom - Amey

Amey

Verified Company

Telford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Your New Role:

We have a fantastic opportunity for a Regional Service Centre Team Leader to join our RAMS contracts as part of the MOD's Future Defence Infrastructure Services (FDIS).

The RAMS contracts are across Central and Northern England, Wales, Scotland and Northern Ireland. The contracts include responsive and planned preventative maintenance as well as improvement and refurbishment projects to approximately 25,000 homes.

A Team Leader plays an important part in leading a team of administrators and working collaboratively is the key mission to successfully deliver property maintenance services to enable a right first-time methodology and to drive continuous improvement.

The standard hours of work are 37.5

Work-life balance and flexibility are key for our success. We empower our people to make choices that are right for them, with hybrid, part-time and flexible work patterns. And with a network of offices across the UK, we're open to discussing working options that suit you.

You will be responsible for:

Maintain effective and compliant customer centric policies and procedures in order to deliver an exceptional customer experience across the region
Analyse supply chain operative performance to identify and implement improvements in First Time Fix rates, parts management and Move In standards.
Maintain Knowledge of Damp & Mould, Utilities associated with Service family accommodation.
Ensure all Response and PPM tasks are completed within KPIs
Monitor, maintain and work with supply chains to always ensure adequate resource available.

What makes this role unique is you will inspire and lead the team to support operational improvements through effective data analysis, dashboards, and reporting mechanisms.

We want to hear from you if you have:

Ideally you will have
experience of managing teams within a service environment particularly; secure, FM, utilities, transport, maintenance, or housing.

Institute of Customer Service trained.
Experience with working on Optimise (CAFM) or similar systems.

What we can offer you:

When you join us, we can offer flexibility, career development, a choice of benefits and support that help you through all life's ups and downs.

It's the reason why Investors in People put us among the top 1% of employers and we have a competitive reward and benefits program
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Career Development

Exceptional development and progression plan

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Pension

Generous Pension scheme which we will contribute to

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Holidays:

Minimum 24 days holiday + Bank Holidays

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Choices:

Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership.

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Save with Amey

Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. It includes healthcare, free GP service, dental vouchers.

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Social Value:

You'll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives.

We embrace difference and
support individuals to work in ways that work best for them.

We are
committed to working
sustainably and by
working in partnership with the communities we serve, so **people and the planet
are protected.

**
Who is Amey?

We are at
the heart of modern Britain, helping the economy to grow by designing, maintaining and transforming the nation's strategic assets.
Our
11,000 people are behind the critical services the country relies on every day.
Our unique
engineering and
operations experience, together with data driven insight from our
consulting business,
delivers better results for our clients.

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We are trusted partners of Government - both national and local - managing assets and complex projects that are vital to the sustainable growth of the country.

To find out more take a look at Amey

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Job Reference:
AM34049