Customer Engagement Advisor - Bury St. Edmunds, United Kingdom - BU-UK Infrastructure

BU-UK Infrastructure

Verified Company

Bury St. Edmunds, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers.

Our group of companies has been the major drive for change and innovation over 30 years.

We provide a supportive environment that is committed to enabling our people to be the best - ensuring they feel proud to be themselves and part of BUUK Infrastructure.

GTC, who are part of the BUUK Infrastructure Group, are looking for a
Customer Engagement Advisor who would like to help us reach our mission of 'making lasting connections with our customers to improve their lives'.

As the Customer Engagement Advisor
your key responsibilities are

Provide excellent customer service to both internal and external customers
Manage customer queries, ensuring we respond within our SLA
Respond to challenging customers and work with them to resolution
Deal with customers who may qualify for compensation and process payment

About you

Proven experience within a customer service environment containing strict SLAs
Good working knowledge of best practice for complaint handing and investigation
Impeccable customer service, with the ability to communicate at all levels
High attention to detail and good data entry skills
Computer literate and competent in Microsoft Office

What can you expect from us

At least the cost of living pay increase every year
Company pension contributions up to 10% if employees contribute 5%
33 days holiday including bank holidays with the ability to purchase an additional 10

- £750 net of tax to refer friends and family

Hybrid working for eligible roles
Development opportunities to reach your career aspirations

BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day.

We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do.

Please ask us about flexible working options.

For more information please contact our resourcing team on

Job Types:
Full-time, Permanent

Salary:
From £21,724.00 per year

Benefits: