Showroom Host - Basingstoke, United Kingdom - Sandown Mercedes-Benz of Basingstoke

Sandown Mercedes-Benz of Basingstoke

Verified Company

Basingstoke, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Part Time Showroom Host

Mercedes-Benz of Basingstoke
An opportunity has arisen to join us as a Showroom Host to work at our Basingstoke dealership.

The main responsibility of the host is to provide an efficient, professional and welcoming point of contact for all visitors to the dealership and directing them to the department they are looking for.

This role involves delivering the best possible customer experience for all visitors to the dealership and to create confidence in the company by ensuring the highest standard of courtesy and efficiency in customer contact and communication.

This role must also liaise with inter-departmental staff and ensure the customer is kept informed without delay.

Key Accountabilities:

As Showroom Host you will ensure that the following duties are performed to the highest standards:

To greet visitors, offer refreshments (where appropriate) and advise relevant staff of their arrival
Take customers to the relevant waiting areas
Take customers details and hand out brochures when required
To build an understanding and knowledge of the full range of Mercedes-Benz and smart passenger cars, products and services
To maintain the customer environment to an immaculate standard, reporting any maintenance issues to your line manager
To assist with promotions and events as required by the Marketing Department
To support the sales and aftersales teams and build good relations with fellow team members.
All walkin sales enquiries to be loaded on to the Sandown dealer management system.

Cleaning

Sanitise customer waiting area tables / screens after each customer
Clean and sanitise all surfaces in the refreshment area hourly
Clean and sanitise the washrooms hourly.

Key skills

Excellent communication skills
A passion for customer satisfaction

Experience Required

Previous experience in a customer facing retail environment

Applicants will be expected to be immaculately attired as befits the Mercedes-Benz brand.

Hours of work
Monday - Friday: 14:00 - 18:30 with no break

Total Hours: 22.5 per week

Job Type:
Part-time

Part-time hours: 22.5 per week

Salary:
£9.60 per hour

Benefits: