Team Leader - Birmingham, United Kingdom - YMCA Heart of England

YMCA Heart of England

Verified Company

Birmingham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Team Leader

Responsible to:
Directly: The Housing Services Manager

Indirectly:
None

Responsible for:
Directly: Life Coaches and Housekeepers

Indirectly:
None

Job Purpose

To ensure that the values, the Christian ethos from which they derive, and the Aims and Purposes of YMCA Heart of England are reflected in the area of the business for which you are responsible, including by modelling the values of the organisation in your personal behaviour.

Duties

Oversee the work of Life Coaches and Housekeepers including but not limited to:
a) Providing effective management of your team through day-to-day direction and regular supervision and appraisal in accordance with HR policies and procedures and in line with the organisation's ethos and values

b) Leading and developing your team members to ensure that they are well-motivated, sufficiently skilled, and meet best practice, and operate and behave in line with the association's ethos and values

c) Ensuring your team completes all the duties for which they are responsible with all reasonable skill and diligence

d) Managing the recruitment and induction of new team members, following the advice and direction of the HR team.

e) Managing your team's budget effectively and responsibly using prudent cost control and alerting your line manager of any potential overspend in a timely manner.

f) Managing formal processes, including investigations, grievances and disciplinaries involving employees from your own and other departments when requested to do so by the HR team.

a.

Ensuring high quality service delivery and accurate record keeping in all areas of housing management particularly:

void control

- management of rent arrears
- complaints handling
- assessment of applicants and allocation of rooms
- handling tenant issues, including anti-social behaviour
- collection of rent and service charges (including personal service charges)
- ex tenant's debt recovery

b. Completing all monitoring information in an accurate and timely manner.
Providing the service with timely and accurate performance monitoring information at specified intervals.

c.

Working with the Housing Services Manager/ Housing Assistant to support tenants to pay their rent and service charges, including providing advice on benefits and debt management.

Ensuring that all Housing benefit claims are in payment and promptly deal with any education, employment or training issues and rent payments for tenants.

e. Maintaining an efficient service through effective budget monitoring, cost control, and maintain high occupancy levels.

f. Undertaking any training, as identified by the Housing Services Manager

To ensure the welfare of tenants is protected, with a view to maximising their potential for sustained independent living.

Duties to include, but are not limited to:
a.

Identifying the customer's move on route when they enter the service and deliver outcome focused planning to achieve positive move on.

b. carrying out quality audits and report findings to management and make any recommendations for service improvements.

c. Assisting with co-ordinating and monitoring the cleaning of accommodation to ensure that high standards are maintained.

d.

Supporting the management and monitoring of all complaints for service area in line with policy, focussing on first contact resolution and the identification of future learning opportunities to achieve customer service excellence.

e. To deliver the highest standard of customer service to all parties including tenants, their visitors and external agencies. To deliver the service in accordance with the Birmingham Standard including contributing to the self-assessment work book.

To be aware of YMCA Heart of England policies and procedures that are current at any time and to carry out duties accordingly.

Duties to include but are not limited to:
a. Ensuring the Health and Safety policy is implemented within all the activities and locations of the scheme. To carry out risk assessment and hazard reporting in line with our Health and Safety policy and procedures

b. Ensuring compliance with YMCAHofE Equality and Diversity policy, in respect of employment and service delivery.

c.

Maintaining an excellent standard of safeguarding practice and awareness throughout the service and staff team and to support staff on safeguarding issues, working in line with YMCAHofE Safeguarding Policy.

Following up any safeguarding related issues, ensuring they dealt with effectively including appropriate referrals to safeguarding boards, local authorities, social services and the police.

e. Acting in the interests of your own safety and the safety of others at all times.

f. To complete training and development activities as directed by your line manager or director.

To be responsible for the good housekeeping of IN-Form, our housing management software to ensure records are current and accurate. To ensure all adminis