Customer Mobilisation Manager - Smethwick, United Kingdom - Page Personnel Secretarial & Business Support

Page Personnel Secretarial & Business Support

Verified Company

Smethwick, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

£35,000 per annum

Office based next to the West Bromwich Albion Football Ground

Client Details

Page Group are pleased to be working in partnership with a market leading, national supply chain business who support the manufacturing, industrial, and commercial businesses.

My client is looking to appoint a Customer Mobilisation Manager who lives withina commutable distance to the office space next to the West Bromwich Albion Football ground, to oversee the smooth and efficient on-boarding & renewal of new and existing customers

Description

Oversee and manage the smooth and efficient onboarding of new customers, along with contract renewals, managing the end to end process through to BAU
Set up customers on internal systems and ensure their details are kept up to date
Management of 3fte including diary management who help ensure a trouble free onboarding for new customers
Plan the end to end onboarding for new customers, ensuring timescales are within contractual agreements, and key actions take place
Communicate effectively with customers during the onboarding process and signpost next actions, providing support throughout
Work closely with key internal stakeholders to ensure onboarding process is smooth and effective
Ensure customers first orders meet expectations, reviewing each onboarding to finds areas for change and improvement
Manage any customer issues throughout the onboarding period
Ensure customers receive an excellent level of service and a smooth onboarding journey at all times

Profile

Excellent customer focus
Project Management Experience
Ability to organise and forward plan
Strong communication skills
Problem solving skills
Have a driving license

Job Offer

The Customer Mobilisation Manager role will join a leading national supply chain based business at their office based in Handsworth (next to the West Bromwich Albion Football Ground).

The role offers a salary of £35,000 per annum and will be working 40 hours per week (flexible). Please note this will be fully on site.