Software Support Specialist - London, United Kingdom - Nexudus Ltd

Nexudus Ltd
Nexudus Ltd
Verified Company
London, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Main duties and responsibilities


Are you passionate about customer support? We want to hear from you We are looking for a talented Support Specialist to join our growing team.

Your job is to assist our customers on their journey using the Nexudus platform. You will be answering support tickets from customers across the globe and troubleshooting any issue they come across.

We expect you to become a Nexudus expert and learn the platform inside-out to help our customers make the most of it.

Familiarity with integrations, domains, and automation is highly desired but not mandatory.


Day-to-day tasks for this role at Nexudus include

  • Collect relevant information to understand how customers and their businesses use our platform and troubleshoot their issues
  • Put yourself in the customer's shoes to understand the challenges and issues they can occasionally face using Nexudus
  • Meet the KPIs and metrics set up for the role
  • Proactively identify ways of improving the products and services we deliver
  • Actively comunicate with customers and internal teams to ensure all the aims of the customer relationship are met
  • Troubleshoot customer issues, ensuring they receive the most benefit possible from their investment in Nexudus
  • Organise and provide training to both customers and the rest of the Nexudus team

Requirements:


  • Experience in technical support or customer support
  • Excellent communication skills, spoken and written in English and Spanish or French
  • Have a fair understanding of web technologies
  • Take a logical and organised approach to problemsolving, asking appropriate questions to facilitate the collection of information required
  • Organised, able to meet deadlines, work under pressure, and deliver on many things at once
  • Articulate and possess excellent communication skills
  • Teamplayer who is able to work unsupervised
  • Experience using cloudbased platforms
  • Patience and Empathy are key to this position
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Must have the right to live and work in the UK

Why you'll love NEXUDUS
Our highly creative business is an inspiring place to work.

We have plenty of training opportunities and a great team of passionate professionals ready to help you grow in your role and beyond.

As a Support Specialist, you get the chance to make your mark and be a key player in the growth of the team and the brand.

As a company, we believe in investing in our team members and providing a positive environment for expansive growth.


Benefits

  • Annual training budget to develop your skill


  • Staff Benefits

  • Saving platform
  • Annual Holidays 28 days (including bank holidays) plus 1 day for each completed year of service (up to a maximum of 5 days)
  • Hybrid / remote working
  • Company Sick Pay Scheme 5 days on full pay in any calendar year
  • Annual Leave Purchase Scheme up to 5 additional days

Language

  • English (required)
  • Spanish or French (required)

Job Types:
Full-time, Permanent


Salary:
£30,000.00-£34,000.00 per year


Benefits:


  • Casual dress
  • Company events
  • Cycle to work scheme
  • Sick pay
  • Work from home

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Experience:


  • Technical support: 2 years (required)

Language:


  • Spanish or French (required)

Work authorisation:

  • United Kingdom (required)

Work Location:
Hybrid remote in London, SW9 6DE
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