Generalist Adviser/trainee Generalist Adviser(Full - Addlestone, United Kingdom - Citizens Advice Runnymede and Spelthorne

Citizens Advice Runnymede and Spelthorne

Verified Company

Addlestone, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Why you are needed.

Life is complicated and sometimes people encounter challenges and problems that they do not know how to deal with, and they need help.

By joining Citizens Advice Runnymede and Spelthorne you will be part of an expanding local charity made up of employees and volunteers who provide advice, information, and support to help residents navigate their challenges.

Further, you will be crucial in influencing policies that affect our clients leaving a long-lasting impact.

This role will be pivotal in supporting our advice services already being delivered by a dedicated team.

How you will make an impact:

You will be the main point of access for clients and provide first response to the full range of advice issues such as benefits, debt, housing, employment, family and immigration.
You will explore the client's issue and decide on the appropriate next steps which could be making an appointment with a Caseworker or signposting to another agency.
You will look out for problems' that are common, or are unfair, and raise awareness.

We recruit great people from a wide variety of backgrounds, not just because it is the right thing to do, but because it makes our organisation stronger.

So, even if you think you do not meet all the skills listed below, we would still love to hear from you

Skills that will help you:

Proven ability to interview clients using sensitive listening and questioning skills
Ability to research, analyse and interpret complex information
Ability to understand statistics and check accuracy of calculations
Ability to use a variety of IT/digital systems and packages
Commitment to delivering high quality service
Open to continual learning and training as required by the role
Understanding of the issues affecting society and their implications for clients

Why join us:

Opportunity to be a changemaker
Wonderful team joined together in a common aim
Excellent opportunity for continual training that could lead to future opportunities

Job Types:
Full-time, Part-time, Fixed term contract

Contract length: 12 months

Part-time hours: 37 per week

Salary:
£24,000.00-£26,000.00 per year

Benefits: