Group Head of Guest Relations - Greater London - MJMK Restaurants

    MJMK Restaurants
    MJMK Restaurants Greater London

    3 days ago

    Description

    Salary: £60 -75k (subject to experience) + Bonus linked to KPI's

    Location: Central London, Full time - office and site based

    Head of Reservations & Guest Relations

    MJMK is looking for a Head of Reservations & Guest Relations who is equally driven by maximising covers and delivering exceptional hospitality at every guest touchpoint. This role leads the full reservations and guest relations function across the group, ensuring every enquiry is converted, every opportunity is captured, and every guest feels genuinely welcomed and well cared for. You will champion a commercial mindset while setting the tone for how we host, communicate and build lasting guest relationships. You are the operational heartbeat of our bookings strategy and the human face of our hospitality. You will set clear KPIs, monitor performance, and coach teams to deliver results without ever losing warmth, personality or brand integrity. This is a role for someone who thrives in a fast paced environment, loves a full book, and takes real pride in creating restaurants that feel alive, intentional and fun

    What you will be doing

    • Leading all reservations and guest relations activity across the MJMK group
    • Embedding a guest first, commercially sharp mindset across teams, balancing warmth with results
    • Setting and tracking KPIs around conversion, enquiry response times, covers, cancellations and no shows
    • Training teams to maximise demand, upsell thoughtfully, and optimise availability without compromising experience
    • Owning the guest journey from first enquiry through to post visit, ensuring consistency and brand alignment
    • Using SevenRooms at an advanced level to manage forecasting, demand, guest data and performance reporting
    • Working closely with Operations and site leadership to plan, strategise and improve guest flow and pacing
    • Ensuring every enquiry is handled with speed, confidence, warmth and genuine care
    • Building strong relationships with regulars, VIPs and key guests across the estate
    • Analysing data to drive decisions, influence trading strategy and support wider business goals

    What we are looking for

    • A SevenRooms expert with proven experience using the system at a high level
    • Someone commercially driven and KPI focused, who understands how reservations directly impact revenue
    • Strong experience leading reservations and guest relations within high quality restaurants
    • A natural host and clear communicator who can train, motivate and inspire teams
    • Confident with forecasting, occupancy management and data led decision making
    • A fast thinker who thrives on solving problems and keeping service flowing smoothly
    • Someone who loves hospitality and understands the power of a brilliant first impression, where guests feel recognised, remembered, and genuinely welcomed

    What we offer

    • 50% staff discount across all MJMK restaurants
    • Enhanced maternity and paternity pay, after your first year with us
    • 28 days holiday inclusive of Bank Holidays
    • Mental health and well-being assistance via Hospitality Action, offering free advice and counselling
    • An enhanced pension plan after five years with us
    • Referral bonus

    About MJMK Restaurants

    MJMK Restaurants own and operate a collection of award-winning restaurants. Founded in 2018 by lifelong friends Jake Kasumov and Marco Mendes, our journey began with Casa do Frango. In 2020, we partnered with chef patron Santiago Lastra to open KOL, a restaurant in Marylebone celebrating Mexican cuisine with British ingredients. KOL has since earned a Michelin Star and been named one of the World's 50 Best Restaurants.

    In 2024 saw two new ventures: Fonda, a contemporary Mexican concept in Mayfair - our second collaboration with Santiago Lastra - and AngloThai in Marylebone, a debut restaurant from husband-and-wife John and Desiree Chantarasak, blending Thai flavours with British ingredients. Within three months of opening, AngloThai earned a Michelin star.

    In the 2025 National Restaurant Awards, AngloThai was named The Square Opening of the Year and ranked 7th in the Top 100 list, followed by KOL at number 50. Luso, a contemporary Portuguese restaurant in Fitzrovia, opened in September 2025.


    #J-18808-Ljbffr
  • Work in company

    guest relations

    Only for registered members

    +Job summary+Role OverviewWe are seeking a motivated, highly organised multi-tasker to join our front-of-house team.+ · +Key Responsibilities+Client Relations (20%) · ...

    London SW QX

    1 month ago

  • Work in company

    guest relations manager

    Only for registered members

    We are looking for a Guest Relations Manager who will ensure the smooth running of the department on a day-to-day basis with effective communication. Liaise with relevant Front of House teams to ensure guest satisfaction, · Ensure guest satisfaction colleague satisfaction financi ...

    London

    4 weeks ago

  • Work in company

    guest relations manager

    Only for registered members

    We believe in providing a hotel experience that is tailored to the individual and their needs. · ...

    London

    1 week ago

  • Work in company

    Guest Relations Host

    Only for registered members

    We believe in providing a tailored hotel experience. As Guest Relations Host, you will welcome guests and maintain relationships between the hotel and VIPs. · Create opportunities to go above and beyond for our guest. · ...

    London, England

    1 month ago

  • Work in company

    Guest Relations Host

    Only for registered members

    We empower each colleague to be their authentic self and create memorable, personable experiences for our guests. Just some of the benefits you will enjoy as a Guest Relations Host at Andaz London Liverpool Street: · 12 complimentary nights a year across Hyatt Hotels worldwide · ...

    London

    1 month ago

  • Work in company

    Guest Relations Executive

    Only for registered members

    A Guest Relations Executive at Sofitel London St James welcomes guests and ensures their stay is of the highest luxury level. · ...

    London

    1 month ago

  • Work in company

    Guest Relation Agent

    Only for registered members

    The London EDITION is looking for its next Guest Relations Agent. · We are looking for a driven, diligent and friendly Guest Relations Agent to join the team at The London EDITION hotel.We invite you to join us today. · ...

    London

    4 weeks ago

  • Work in company

    Guest Relations Executive

    Only for registered members

    We have a fantastic opportunity to join the team as a Guest Relations Executive at our luxury hotel in Mayfair. · Located at one of the capital's most prestigious addresses, where the late Queen Elizabeth II once resided. Our hotel redefines traditional luxury, offering a blend o ...

    London

    3 weeks ago

  • Work in company

    Guest Relations Manager

    Only for registered members

    As the friendly face of the guest relations team at Park Plaza Westminster Bridge London Hotel, you will do more than just welcome our guests. You will be expected to maintain and grow the relationship between the hotel and our VIPs and regular guests. · ...

    London

    1 week ago

  • Work in company

    Guest Relations Host

    Only for registered members

    This job is with Hyatt an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. · Salary: · £26 · ,890 + Tronc · ...

    London

    1 month ago

  • Work in company

    guest relations manager

    Only for registered members

    We are looking for a Guest Relations Manager who will ensure the smooth running of the department on a day-to-day basis with effective communication. The key role is to maintain and grow the relationship between the hotel and our VIPs and regular guests. · Previous experience as ...

    London, England

    4 weeks ago

  • Work in company

    guest relations host

    Only for registered members

    As the friendly face of the Park Plaza Westminster Bridge London Hotel, · you will do more than just welcome our guests. · The key role for you as our Guest Relations Host · will be to ensure that the service provided by the guest relations team is beyond the normal guest experie ...

    London, England

    1 month ago

  • Work in company

    guest relations host

    Only for registered members

    Create opportunities to go above and beyond for our guest and make their stay memorableTake pride in ensuring our guests have a seamless experience through face to face, telephone and email communications ...

    London

    1 month ago

  • Work in company

    Guest Relations Manager

    Only for registered members

    The Guest Relations Manager will be responsible for ensuring that our guests feel welcomed and extremely well looked after throughout the event lifecycle. · Assist the sales team in handling and converting enquiries into confirmed bookings. · ,Manage the client onboarding process ...

    London £40,000 - £50,000 (GBP)

    1 week ago

  • Work in company

    guest relations manager

    Only for registered members

    Provide exceptional service to guests at Park Plaza London Victoria Hotel. · ...

    London

    4 weeks ago

  • Work in company

    Guest Relations Manager

    Only for registered members

    We are looking for a Guest Relations Manager who will ensure the smooth running of the department on a day-to-day basis with effective communication. · Liaise with relevant Front of House teams to ensure guest satisfaction, · colleague satisfaction, · financial goals and responsi ...

    London

    3 weeks ago

  • Work in company

    Guest Relations Manager

    Only for registered members

    HiStory Hospitality is looking for an experienced Guest Relations Manager to lead and elevate guest experience and reservations across its restaurants and future projects. · This is an exceptional opportunity to work alongside world-class teams, where you will play a pivotal role ...

    London

    2 weeks ago

  • Work in company

    Guest Relations Advisor

    Only for registered members

    The Guest Relations Advisor/Receptionist Supervisor will serve as the first point of contact for members and visitors, · ensuring a welcoming and professional experience at The Conduit.Greeting and assisting guests · Managing reservations and bookings · Addressing inquiries · ...

    London Area

    1 month ago

  • Work in company

    Guest Relations Executive

    Only for registered members

    The Guest Relations Executive is responsible for ensuring the highest level of luxury service to guests. They will welcome guests, anticipate their needs and offer a personalized service. · ...

    London, UK £21,000 - £29,000 (GBP) per year

    2 days ago

  • Work in company

    Guest Relations Manager

    Only for registered members

    Guest Relations Manager · At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1023 guestrooms Park Plaza Westminster Bridge London Hotel, you will do more than just welcome our guests. The key r ...

    London £25,000 - £50,000 (GBP) per year

    1 day ago

  • Work in company

    Guest Relations Executive

    Only for registered members

    +We are looking for a Guest Relations Executive to join our team at Gravity Co. The role involves ensuring a smooth experience for our members from move-in to move-out. · ...

    London £25,000 - £27,000 (GBP)

    1 month ago

Jobs
>
London