Admin Ops Support Security - London, United Kingdom - Mitie

Mitie

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

MUST HOLD A VAILD SIA FRONT LINE LICENSE

Mainly working from home - Laptop and Phone provided

Operations Support M&S - 45 hrs per week - £35,500

Reporting to the Security Operations Manager

Job objectives and responsibilities

Effectively support and assist the Ops Manager in managing the performance of a designated region, ensuring that all contracted and temporary hours are fulfilled by trained officers to the complete satisfaction of those stores/clients.
Support Ops Managers with the operational performance of the allocated business in relation to overall targets set, ensuring compliance with key SLA's/KPI's.
To maintain and promote the Mitie brand and reputation by providing an industry leading security provision.
Maximize the efficiency of the deployment of officers utilizing systems and technology to deliver intelligence led services based upon risk and data analysis.
Contribute to the success of the M&S contract through effective training and continuous ongoing colleague coaching.
Support the customer and be responsible for the timely completion of crime related reporting and any other crime related tasks/activities.

Main duties

Ensure all weekly SPO hours are rostered in advance with trained M&S/Mitie colleagues
Ensure all Store detective shifts nationally are rostered each month in conjunction with the SOC SD schedule.
Follow agency request process when needed to maintain coverage and service levels.
Investigate PO discrepancies in a timely manner ensuring the correct action is taken.
Manage Holiday tracker, approving requests in line with company policy.
Supporting M&S and Mitie WSHS/QHSE initiatives and compliance with policy and legislation.
Assist the ops manager in completing QHSE investigations within the agreed SLA
Maintain records of Assignment instructions and Risk Assessments for each site in line with Mitie policy.
Support the Ops Manager in the completion of all MITIE retail awareness/induction and associated security training,
Order uniform and ID cards for all new starters, reissuing both when needed.
Assist the investigation manager with Note taking when required.
The reporting and investigation of incidents and the identification of their causes. Ensure corrective actions are implemented and retain for audit purposes
Take active steps to maintain communication; recognize achievement and develop the Mitie Community
Ensuring all Mitie obligations relating to Officer Welfare, Health and Safety and Duty of Care are observed always.
Ensuring understanding and demonstrate implementation of the Values of Excel, Challenge and Inspire
Ensuring adequate advice and support is provided to make the Officer team successful. This includes ensuring knowledge and use of key systems, tools and awareness of policies.
Active steps to maintain communication; recognise achievement and develop the Mitie Community
To ensure all Officers in the Store portfolio fully understand and comply with, all aspects of Mitie Policy and relevant legal and regulatory requirements, including changes to policies or procedures and can demonstrate appropriate levels of control.
Involvement in the development of the Mitie strategy.

Person Specification

Essential:

Excellent organisational and time management skills
Confident and professional working approach and appearance
Strong customer service, client focused attitude with the ability to build good working relationships
Exceptional verbal and written communication skills
Ability to work individually and as part of a team Resilient and tenacious with a "can do" approach
Flexible and adaptable
Literate, numerate and IT skills to medium level user

Health and Safety responsibilities

Follow Group and company policies and procedures at all times;
Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
Use all work equipment and personal PPE properly and in accordance with training received;
Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

Note

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken.

Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business