Complaints Caseworker - Stratford-upon-Avon, United Kingdom - Warwickshire Police

Warwickshire Police
Warwickshire Police
Verified Company
Stratford-upon-Avon, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Complaints Caseworker

Stratford

Permanent Contract

Full Time
-
Salary £30,783 - £35,982_


The closing date for this post is 12 noon on 15th November 2023

Those currently eligible on the redeployment register will be given prior consideration.


The main purpose of the role is tomanage the initial assessment and recording of complaints from members of the public.

To ensure that cases are finalised in line with Home Office and Independent Office for Police Conduct (IOPC) guidelines.

In doing so to also ensure that all interested parties remain properly engaged and informed.


Main Responsibilities:

Receive complaints from members of the public and make appropriate recording decisions and severity assessments in a timely manner.

Attempt service recovery with the complainant where appropriate.

Ensure that all recorded complaints that are allocated to the appropriate department in a timely manner.


Ensure that all complaints are finalised in line with IOPC and home office guidance and that all parties are fully updated.


Provide professional, specialist advice and knowledge to management and colleagues within the organisation in relation to all aspects of the complaints system.


Manage the IOPC and local review processes, ensuring that all relevant material is available and that all parties are fully updated.

To maintain Centurion to ensure the efficient running of the Complaints team.


Ensure integrity, fairness, and consideration of the needs of others are incorporated into the daily duties and relationships with colleagues.


To undertake other duties commensurate with the nature, level of responsibility and grading of this post, including cover for the Investigations Manager as required, in support of the Chief Inspector, Professional Standards.


Knowledge:

Sound knowledge of the police complaints system.

Working knowledge of the Misconduct/Performance Regulations for employees and Police Officers.


Experience:

Experience of dealing with difficult customer complaints.

Experience of co-ordinating complex administration procedures.


Key Skills:

Analysing complex information and reaching sound, evidence-based decisions.

Negotiating and influencing skills in confrontational situations.

We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community.

You will be required as part of Warwickshire Police recruitment process to successfully complete vetting and credit checks.

We support the "Happy to talk flexible working" campaign, which aims to encourage uptake of flexible working for individuals, the flexible working options that may be considered for this role include;
Remote Working


Job Types:
Full-time, Permanent


Salary:
£30,783.00-£35,982.00 per year


Benefits:


  • Flexitime

Schedule:

  • Flexitime
  • Monday to Friday

Ability to commute/relocate:

  • StratforduponAvon, Warwickshire: reliably commute or plan to relocate before starting work (required)

Education:


  • A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)


Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person

Application deadline: 15/11/2023
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