Referencing Administrator - Norwich, United Kingdom - Advanced Rent Limited

Description

Company Description:

Advanced Rent is a leading provider of technology-driven products and services that streamline the letting's journey, benefiting letting agents, landlords, and tenants alike.

With over a decade of experience in the lettings market and property management, we possess valuable insights into the industry's opportunities and challenges.

By combining our extensive knowledge with cutting-edge technology, we deliver powerful solutions that save time, boost revenue, and reduce costs.

Job Summary:

We are seeking hard-working individuals with a background or interest in Customer Service to join our established and rapidly growing family business.

As a Referencing Administrator, you will be an integral part of our highly-skilled team, responsible for overseeing the vetting process for prospective tenants on behalf of our clients, including letting agents and landlords.

This permanent role requires individuals who are dedicated, detail-oriented and possess exceptional communication and organizational skills.


Responsibilities:

• Conduct a large volume of background checks, including making and receiving reference calls, to ensure the suitability of prospective tenants.
• Maintain clear and professional communication with a diverse range of individuals, including tenants, landlords, and letting agents.
• Exhibit a strong work ethic, providing exceptional customer service and treating each case with the utmost confidentiality.
• Work diligently and accurately to meet daily targets, demonstrating the ability to handle a high workload with efficiency.
• Utilize computer literacy skills to navigate and leverage our technologydriven solutions effectively.
• Collaborate with the team to improve processes and contribute to the overall growth and success of the business.

Requirements:

• Excellent written and verbal communication skills, with a confident telephone manner.
• Strong numerical skills and attention to detail to ensure accurate assessment of financial documentation.
• Exceptional work ethic, ambition, and a positive attitude towards customer service.
• Ability to manage your workload, prioritize tasks effectively, and meet challenging deadlines.
• Demonstrated good judgement and the ability to handle sensitive information with discretion.
• Commitment to going the extra mile to deliver exceptional results.
• A desire for professional growth and willingness to learn about the lettings market.
• Entrepreneurial spirit and enthusiasm to contribute to a dynamic and agile small business.

Salary:

Salary £16,000 - £20,000 DOE


Salary:

£16,000.00-£20,000.00 per year


Benefits:

• Company pension
• Free parking
• Private medical insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Wymondham: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location:
In person


Reference ID:
Referencing Administrator