Customer Service Advisor - Stoke-on-Trent, United Kingdom - RAW Recruiting Solutions
1 week ago
Description
CUSTOMER SERVICE ADVISOR - TALKE - £20592 (Rising to £21000 after 6 months)
Due to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team.
With further major growth plans in place, this is the perfect time to get on board and be a key player in their success.
Previous experience is preferred but if you are confident on the phone and have the passion for customer service and helping people this could be the role for you.
COMPANY BACKGROUND
Our client is a leading independent company that works on a national basis. They offer market leading customer service experience. Great customer service is at the heart of the business.
Entering their 10thyear of trading, they have continued to grow and gain a reputation for offering a competitive service and second to none customer service.
This is a family run business and every single employee is a member of that family, as are the customers.
CUSTOMER SERVICE JOB PURPOSE
CUSTOMER SERVICE DUTIES
- Dealing with high volume incoming calls
- Resolving customer issues in a timely manner
- Liaise with external contractors to arrange and manager resolutions to the queries raised
- Dealing with a variety of questions and queries
- Promoting the benefits of using the services the company provides
- Assisting with contract renewals and retaining customers
- Dealing with complaints
- Maintaining accurate customer records using the inhouse system
CUSTOMER SERVICE REQUIREMENTS
- Excellent communication skills
- Ideally experienced dealing with customers on the telephone
- Passionate about helping people
- Team player
- Able to work in a fastpaced environment
- Excellent PC skills
- Problem solver
- Patient
- Able to work under pressure
- Due to location, it is preferred you have you own transport
PACKAGE AND BENEFITS
Week One Shifts: 8am-4.30pm
Week Two Shifts: 10am-7pm
- Working 2 Saturdays (9am5pm) with a day off in lieu
- 20 days holiday plus Bank Holidays
- Onsite Parking
- Fantastic opportunity to build a career
- Recreational break out rooms
- Excellent ongoing training and support
- Fun days and events
- Feel valued everyday
- Recognition awards
Job Types:
Full-time, Permanent
Salary:
£20,590.00-£20,592.00 per year
Benefits:
- Free parking
- Onsite parking
Schedule:
- Monday to Friday
- Weekend availability
Work Location:
One location
Reference ID:
RAW/CSAKT
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