Remedial Co-ordinator - Birmingham, United Kingdom - Mitie

Mitie

Verified Company

Birmingham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Remedial Coordinator Role (NMN Technical Team)

Our values and behaviours

An individual's belief in our values and behaviours is as important as their technical and/or professional know how, which is why our job descriptions are written with these in mind.

Innovate
We look to the future and encourage and embrace new ideas, to achieve better results.

Thrive
We act with confidence, we remain positive at work and we learn from feedback.

Deliver

We work to understand our customers' needs, even in times of ambiguity, and we take personal responsibility to deliver to targets.

Drive
We analyse information to draw insights and conclusions.

We create the plan to achieve our vision, set the direction of travel and make it clear who is responsible for which part.

Main duties

Responsible for supporting in the management and processing of PPM remedial Work Orders by Mitie engineering teams and some specialist sub-contractors/service providers.

Key duties, although not exhaustive, are listed below:

To manage and support in the operational delivery of all statutory compliance remedial work in line with contract SLA's.
Provide the key link between service desk, procurement and operations in ensuring remedial work is planned and delivered.
Management of all exceptions relating to delays in work delivery and liaison with key account teams to ensure SLAs are not breached.
Management, coordination & triaging of all nonstatutory compliance remedial work resulting from engineering planned maintenance visits & ensuring these are processed via key account teams.
Support the wider NMN Technical Team on documentation suitability, minor new works delivery and attend client meetings as and when required.
Support the Continuous Improvement (CI) programme and identify issues to drive forward contract development.
Review and analyse all supplier quotations to ensure value for money and to carry out occasional benchmark of industry rates to ensure optimum value & margin.
Assist in the development of NMN operational processes and procedures.
Undertake quality audit of works in progress and completed.
Support review and assessment of supply chain partners to meet service needs.
Contribute to the Forward Maintenance register programme including asset management and warranty control.

Person Specification

Experience in a similar role with a proven track record in the effective management of an estimating or Technical Support team offering commercial and technical assistance to the wider operations teams.
People management skills who is able to communicate with colleagues, subcontractors, supply chain & internal / external clients.
Both commercially and financially astute.
Conversant with current H&S legislation and process management systems
IT literate in MS Office
Sets and maintains high standards of delivery attention to detail essential.
Driven to complete tasks above expectations.
Diligent, professional, and intuitive
High degree of selfmotivation and dedication to achieving excellence.
Able to interpret contract detail and implement requirements.
Reviewing risk assessments and method statements as required to ensure work are completed in a safe manner.
Good knowledge of building Statutory Compliance.
Ability to record work accurately on work sheets and computerbased systems.
Good communication skills and the ability to work within a team.
Experience of working within a customer focused environment (preferred).
Wanting to achieve success, for his or her self, the business and the customer.
Presented in a clean and tidy manner to represent the company, in the most professional manner possible, utilising the uniform and PPE issued.
Responsible for self and others to maintain a safe working environment as per the Health and Safety at Work Act and subsequent amendments.