Customer Service Representative - Dunstable, United Kingdom - Response Personnel Ltd

Response Personnel Ltd

Verified Company

Dunstable, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Representative
On-going temporary contract

Hours:
Monday to Friday &

£12.89 per hour

Working full-time on site for the first 3 months, then hybrid working: 3 days on site and 2 days WFH.

We have a great opportunity for a Customer Service Representative to work for a leading global company based in Dunstable.

Responsibilities:
Customer Service Representative

Process sales and invoices so that customer orders are dispatched, invoiced, and paid. accurately and on time in relevant system according to defined process and standards. (order to billing).
Answer internal and customer enquiries on product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately. (after sales).
Communicate with staff from other areas in the organization, such as production, warehouse, transport, or distribution, to confirm the status of orders and resolve customer complaints.
Make standard calculations to accurately compile and report statistics.
Enter data into databases or other computerized systems to maintain uptodate customer records; to track the status of orders, deliveries or activities; and to generate sales reports and statistics.
Draft sales documentation, proposals, reports, and correspondence such as sales contracts and maintenance agreements if required.
Deliver high level of service to customer base at all times.
Perform all required customer service activities, efficiently and accurately, on a daytoday basis, according to company procedures and guidelines.
To provide accurate volume forecasts for designated area of responsibility.
Providing an excellent first point of contact for the customers, proactively and securely, using all available means of communication.
Internal account handling duties as defined.
To provide performance analysis to Account Managers, customers & management as required.
Attend & contribute to sales meetings as required.
Attend & contribute to customer meetings as required.