Customer Service Coordinator - Reading, United Kingdom - Vistry Group PLC

Vistry Group PLC

Verified Company

Reading, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Role Overview:

In a Nutshell

We have a great opportunity for a Customer Service Coordinator to join our team within Countryside Partnerships Home Counties, at our Reading office.

As our Customer Service Coordinator, you will be responsible for providing a professional customer service with our customers to ensure our 5* service.

You will be the first point of contact to deal with customer queries in a professional and timely manner, as well as managing the defects systems to ensure issues are correctly recorded and maintained.

Let's cut to the chase, what's in it for you

Competitive basic salary and annual bonus
28 days annual leave plus bank holidays, and the option to buy up to 5 days per annum
Private Healthcare
Company contributory pension scheme
Life assurance 4 x your annual salary
Sharesave scheme
Cycle to work scheme up to £3000
Support with a professional membership
Denplan, GymFlex and many more

In return, what we would like from you

Behave in line with our company values
Integrity, Caring and Quality
Ability to provide a solution focused approach
Resilient personality and ability to maintain a professional image
Ability to organise and prioritise effectively
Empathetic
Plan the allocation of own work and that of Customer Service Operatives / Sub Contractors to ensure an effective and efficient use of time and resources whilst ensuring customer needs are met

More about the Customer Service Coordinator role

Be the first point of contact to deal with customer queries in a professional and timely manner
Manage the defects systems to ensure issues are correctly recorded and maintained
If required, coordinate diaries for the Customer Service Operatives
Where required, carry out general administrative duties relevant to the Customer Service team
Process visit reports following internal home visits, entering the information onto the Focus system
Log home tour issues and defects on to Focus

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